Customer Care Operations Specialist

Xpress Global Systems, LLC; Tracy (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Xpress Global Systems (XGS) is seeking a Customer Care Operations role to provide administrative support to Service Center Operations, handling inquiries, will-call assistance, and data entry. Candidates should have clerical experience in transportation, familiarity with WMS, and AS400.

The role emphasizes safety, quality, and customer service in a fast-paced environment. Responsibilities include answering phones, coordinating routes, dispatching drivers, and preparing reports while adhering to

Qualifications

• 1–3 years clerical experience in transportation preferred.
• Warehouse and WMS experience preferred.
• AS400 experience preferred.
• Dispatching experience preferred.
• Forklift certification a plus.
• Computer literacy required.

Responsibilities

• Provide administrative support to Service Center Operations via phones, data entry, and general correspondence.
• Respond to customer inquiries and resolve issues with a customer-centric approach.
• Assist will-call customers and coordinate driver routes and pickups.
• Ensure compliance with OSHA, DOT, and other regulations.
• Prepare standard reports and perform data entry.
• May dispatch drivers and assist loading/unloading freight.

Skills

Clerical experience

Warehouse management

AS400 experience

Dispatching experience

Forklift certification

Computer literacy

Tools

AS400 system

MS Office

Job description

Xpress Global Systems (XGS) is seeking a Customer Care Operations role to provide administrative support to Service Center Operations, handling inquiries, will-call assistance, and data entry. Candidates should have clerical experience in transportation, familiarity with WMS, and AS400.

The role emphasizes safety, quality, and customer service in a fast-paced environment. Responsibilities include answering phones, coordinating routes, dispatching drivers, and preparing reports while adhering to