Logistics CSR & Shipping Specialist

Southshore Enterprises, Inc.; Spirit Lake (IA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) + 4% Company Match

Paid Time Off

Paid Holidays

EAP Program

Job summary

Southshore Companies is seeking a Customer Service Representative to support the Regional Distribution Center in handling paperwork, data entry, and providing exceptional service. The role emphasizes accuracy, teamwork, and proactive communication with customers and vendors.

The CSR will manage shipments, track statuses, assist with documentation, and help optimize processes within the warehouse environment, ensuring safety and quality standards are met.

Qualifications

• High School Diploma or GED preferred, or an equivalent combination of education and experience.
• 2+ years of clerical office / customer service experience required; additional education may be substituted for years of work experience.
• Prior SAP experience a plus.
• Inventory control experience preferred.

Responsibilities

• Manage inbound and outbound shipments and receipt of all products, materials, and supplies.
• Audit outbound shipments, verify inventory counts, check and enter data, and update databases.
• Track, traces and update the status of incoming and outgoing shipments.
• Engage with customers, vendors, drivers, and coworkers professionally and respectfully.
• Answer phones and respond to customer requests positively and professionally.
• Assign inbound trucks to designated dock doors.
• Setup, control and maintain all related files for customer stored materials.
• Verify all received documents once materials have been received into systems.
• Identify, research, and resolve customer issues using proper computer systems.
• Follow up with customer inquiries not immediately resolved.
• Complete call logs and reports.
• Collaborate with logistics technicians / dispatchers and others involved in shipment/receipt.

Skills

Data entry

Customer service

Bilingual

MS Office

Written & verbal communication

Time management

Teamwork

Education

High School Diploma or GED

Tools

SAP

Job description

Southshore Companies is seeking a Customer Service Representative to support the Regional Distribution Center in handling paperwork, data entry, and providing exceptional service. The role emphasizes accuracy, teamwork, and proactive communication with customers and vendors.

The CSR will manage shipments, track statuses, assist with documentation, and help optimize processes within the warehouse environment, ensuring safety and quality standards are met.