Customer Care & Dispatch Coordinator

Xpress Global Systems (XGS); Tracy (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Xpress Global Systems (XGS) in Tracy, CA seeks a Customer Care Operations support specialist to provide administrative and customer service support to Service Center Operations. You will answer phones, handle data entry, prepare reports, and help with will-call pickups and driver coordination.

You will maintain a positive, empathetic attitude, respond promptly to inquiries, resolve complaints, and ensure compliance with OSHA and DOT requirements.

Qualifications

• 1-3 years Clerical Experience, preferably in the transportation industry
• Warehouse and WMS experience preferred
• AS400 experience preferred
• Dispatching experience preferred
• Forklift certification a plus
• Computer literacy required

Responsibilities

• Provide administrative support to Service Center Operations.
• Perform clerical functions including answering phones, data entry, and general correspondence.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Must adhere to XGS Customer Rules to create customer centric approach in all that we do.
• Respond promptly to customer inquiries.
• Will be required to adhere to pre-determined quality guidelines.
• Acknowledging and resolve customer complaints.
• Warm Transfer calls to other departments; identify and connect callers with appropriate company resource.
• Communication with external and internal customer questions and requests. Interface with customers via telephone, e‑mail , web, and in person.
• Interface with customers regarding routes, deliveries, and pick‑ups. May schedule driver appointments and assist in driver route assignments. May dispatch drivers as needed.
• Assist will-call customers in picking up freight.
• Assist in ensuring compliance with OSHA, Department of Transportation, and Federal and State regulations.
• Perform data entry and prepare standard reports.
• May assist in loading or unloading freight.
• Ability to work on XGS site while performing essential functions.
• Other duties as assigned.

Skills

Customer service

Data entry

Communication

Problem solving

Conflict resolution

Tools

AS400

WMS

Job description

Xpress Global Systems (XGS) in Tracy, CA seeks a Customer Care Operations support specialist to provide administrative and customer service support to Service Center Operations. You will answer phones, handle data entry, prepare reports, and help with will-call pickups and driver coordination.

You will maintain a positive, empathetic attitude, respond promptly to inquiries, resolve complaints, and ensure compliance with OSHA and DOT requirements.