Global Claims Agent II – Logistics Solutions

Ait-Worldwide-Logistics; Itasca (IL); Vor Ort; USD 29.000 - 41.000; Vollzeit

Benefits dieser Stelle

Medical

Prescription

HSA

FSA

Dental

Vision

Life Insurance

AD&D

Disability Insurance

Tuition Reimbursement

401(k)

Paid Parental Leave

Pet Insurance

Vacation days

Zusammenfassung

AIT Worldwide Logistics is seeking a Claims Agent II in Itasca, IL to manage claims from intake through resolution, ensuring accuracy, compliance, and high service levels. You will coordinate with underwriting, legal, and finance, review documentation, and maintain detailed records in the claims system while identifying improvements to processes and risk mitigation.

The role emphasizes cross-functional teamwork across time zones, adherence to policies, and proactive problem solving.

Qualifikationen

• High School degree or GED (Required).
• Some College/Associate's Degree or higher (Preferred).
• 3+ years experience in claims administration within the logistics industry. (Required).
• Ability to multi-task with strong attention to detail.
• Must be able to work in a team setting, across multiple time zones and global geographies.
• Ability to determine resources to meet and exceed company and customer expectations.
• Ability to problem solve and be solution oriented.
• Individual must have a self-starter mentality and is adaptive and flexible.
• Computer Skills Medium.

Aufgaben

• Serve as a key liaison with clients, gathering essential information, delivering timely updates, and clearly communicating claim outcomes. Address inquiries and resolve escalations with professionalism, ensuring a high standard of customer experience and satisfaction.
• Conduct thorough reviews of claim documentation to ensure accuracy, completeness, and alignment with policy terms and coverage limits. Make informed eligibility determinations and maintain precise records in the claims management system, upholding regulatory and internal compliance standards
• Partner with internal stakeholders—including underwriting, legal, and finance to drive efficient and fair claim resolutions. Coordinate with external vendors, adjusters, and third-party partners to streamline the claims lifecycle and ensure service excellence.
• Maintain comprehensive documentation of claims and related communications. Generate and analyze reports to identify trends, operational risks, and opportunities for process improvement.
• Stay current on industry regulations, internal policies, and evolving best practices. Proactively identify potential fraud or compliance issues and escalation appropriately to mitigate organizational risk.
• Contribute to the continuous improvement of claims workflows and procedures. Provide actionable feedback to enhance operational efficiency and elevate the overall customer journey.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $20.80-$29.40 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Kenntnisse

Attention to detail

Teamwork across time zones

Resource planning

Problem solving

Adaptability

Computer skills

Ausbildung

High School diploma or GED

Some College/Associate's Degree or higher

Jobbeschreibung

AIT Worldwide Logistics is seeking a Claims Agent II in Itasca, IL to manage claims from intake through resolution, ensuring accuracy, compliance, and high service levels. You will coordinate with underwriting, legal, and finance, review documentation, and maintain detailed records in the claims system while identifying improvements to processes and risk mitigation.

The role emphasizes cross-functional teamwork across time zones, adherence to policies, and proactive problem solving.