Logistics CSR: Coffee Cargo & Customer Support

The Dupuy Group; New Orleans (LA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Supplemental Insurance through Aflac

401k retirement plan with employer max

Paid time off/Paid holidays

Employer paid STD/LTD/Life Insurance

Job summary

The Dupuy Group in New Orleans, LA is hiring a Customer Service Representative to coordinate import/export of containers arriving by ship, truck, or rail. You will support warehouse teams, manage inbound/outbound orders, and assist customers with inquiries via email or phone.

Responsibilities include coordinating schedules, invoicing records, and training new hires as needed, with a focus on accuracy and timely communication in a fast-paced logistics environment.

Qualifications

• High School Diploma/Equivalency; Bachelor’s Degree preferred.
• Office administration experience; logistics experience preferred.
• Must be able to lift 25 pounds.
• Proficient in MS Office (Excel, Word, Outlook, Office 365, PowerPoint).

Responsibilities

• Coordinating weekly schedules with warehouse, trucking, and office
• Work within a system to create inbound and outbound orders, along with other various types of services
• Service customers with their needs and be able to resolve problems through email or over the phone in a timely manner.
• Work independently and as a team member
• Coordinate shipping between dispatcher and warehouse schedule
• Keeping up to date with invoicing customers and organizing records
• Monitoring email consistently throughout the day and responding promptly
• Assist with training new hires on team as needed (equipment, software, processes, etc.)

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma/Equivalency

Bachelor’s Degree

Tools

MS Office

Job description

The Dupuy Group in New Orleans, LA is hiring a Customer Service Representative to coordinate import/export of containers arriving by ship, truck, or rail. You will support warehouse teams, manage inbound/outbound orders, and assist customers with inquiries via email or phone.

Responsibilities include coordinating schedules, invoicing records, and training new hires as needed, with a focus on accuracy and timely communication in a fast-paced logistics environment.