Logistics Customer Service Specialist - Coffee & Cargo

The-Dupuy-Group; New Orleans (LA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Supplemental Insurance through Aflac

401k retirement plan with employer-m

Paid time off / paid holidays

Employer paid STD/LTD/Life Insurance

Job summary

The Dupuy Group, based in New Orleans, is hiring a Customer Service Representative for the New Orleans office. The CSR coordinates import and export of containers arriving by ship, truck, van, or rail, and handles coffee and other cargo through receipt, storage, and shipping to customers.

Responsibilities include scheduling with warehouse and trucking, creating orders, assisting customers by phone or email, maintaining records, and training new hires as needed.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Experience in office administration; logistics experience preferred.
• Must be able to lift 25 pounds and handle light physical tasks.
• Proficiency with MS Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Coordinate weekly schedules with warehouse, trucking, and office.
• Create inbound and outbound orders in the system.
• Serve customers via email or phone and resolve issues promptly.
• Work independently and as part of a team.
• Coordinate shipping between dispatcher and warehouse.
• Maintain invoicing records and organize files.
• Monitor email and respond promptly throughout the day.
• Assist with training new hires on the team.

Skills

Office administration

Logistics

Customer service

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

MS Office

Job description

The Dupuy Group, based in New Orleans, is hiring a Customer Service Representative for the New Orleans office. The CSR coordinates import and export of containers arriving by ship, truck, van, or rail, and handles coffee and other cargo through receipt, storage, and shipping to customers.

Responsibilities include scheduling with warehouse and trucking, creating orders, assisting customers by phone or email, maintaining records, and training new hires as needed.