Logistics Coordinator: Shipments & Customer Support

Port City Logistics Inc; Port Wentworth (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Port City Logistics Inc is seeking a dispatcher/customer service associate to support driver customers and consignees. You will respond to inquiries, dispatch shipments daily, and troubleshoot issues as they arise, while keeping stakeholders informed of shipment statuses and resolutions.

The role requires strong English communication, a positive phone presence, and the ability to lift up to 50 pounds when needed in a warehouse environment. College degree is preferred but not required.

Qualifications

• High school education mandatory; college degree preferred.
• 1+ year of experience in a related role.
• Strong English grammar and pleasant telephone manner.

Responsibilities

• Answer driver and customer inquiries via phone or email.
• Dispatch shipments and schedule pickups with drivers and dispatchers.
• Trace shipments and update statuses in the TMS system.
• Resolve basic complaints and coordinate with carriers.

Skills

Customer service

Phone communication

Problem solving

Data entry / TMS usage

Team coordination

Education

High school diploma

College degree preferred

Tools

TMS system

Job description

Port City Logistics Inc is seeking a dispatcher/customer service associate to support driver customers and consignees. You will respond to inquiries, dispatch shipments daily, and troubleshoot issues as they arise, while keeping stakeholders informed of shipment statuses and resolutions.

The role requires strong English communication, a positive phone presence, and the ability to lift up to 50 pounds when needed in a warehouse environment. College degree is preferred but not required.