Customer Service Representative

The-Dupuy-Group; New Orleans (LA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Supplemental Insurance through Aflac

401k retirement plan with employer-m

Paid time off / paid holidays

Employer paid STD/LTD/Life Insurance

Job summary

The Dupuy Group, based in New Orleans, is hiring a Customer Service Representative for the New Orleans office. The CSR coordinates import and export of containers arriving by ship, truck, van, or rail, and handles coffee and other cargo through receipt, storage, and shipping to customers.

Responsibilities include scheduling with warehouse and trucking, creating orders, assisting customers by phone or email, maintaining records, and training new hires as needed.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Experience in office administration; logistics experience preferred.
• Must be able to lift 25 pounds and handle light physical tasks.
• Proficiency with MS Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Coordinate weekly schedules with warehouse, trucking, and office.
• Create inbound and outbound orders in the system.
• Serve customers via email or phone and resolve issues promptly.
• Work independently and as part of a team.
• Coordinate shipping between dispatcher and warehouse.
• Maintain invoicing records and organize files.
• Monitor email and respond promptly throughout the day.
• Assist with training new hires on the team.

Skills

Office administration

Logistics

Customer service

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

MS Office

Job description

The Dupuy Group is looking to hire a Customer Service Representative for the New Orleans office.

The primary responsibility of the CSR is the coordinating the import and export of containers as they arrive by ship, truck, van, or rail. Customer Service Representatives must be knowledgeable of the various types of foods and other materials imported into the warehouse, starting with the receipt of coffee, storage, possible upgrading processes, and shipping to the customer.

What you will be doing:

• Coordinating weekly schedules with warehouse, trucking, and office
• Work within a system to create inbound and outbound orders, along with other various types of services
• Service customers with their needs and be able to resolve problems through email or over the phone in a timely manner.
• Work independently and as a team member
• Coordinate shipping between dispatcher and warehouse schedule
• Keeping up to date with invoicing customers and organizing records
• Monitoring email consistently throughout the day and responding promptly
• Assist with training new hires on team as needed (equipment, software, processes, etc.)

What are the qualifications?

• High School Diploma/Equivalency; Bachelor’s Degree preferred
• Experience in office administration; experience working in logistics preferred
• Must be able to lift 25 pounds
• Understanding of basic office applications including MS Office (Excel, Word, Outlook, Office 365, PowerPoint)

What’s in it for you?

• Health, Dental and Vision Insurance
• Supplemental Insurance through Aflac
• 401k retirement plan with employer match
• Paid time off/Paid holidays
• Employer paid STD/LTD/Life Insurance

The Dupuy Group is a diversified global logistics and storage provider with more than 2.7 million square feet of strategically located warehouse space and 21st Century technology. With our headquarters in New Orleans, LA, we specialize in handling food grade cargo and regular cargo while focusing on blending, bulk handling and coffee cleaning and upgrading. Our advanced technology combined with our decades of experience makes us uniquely qualified to help determine the best methods of managing coffee and tea.