Logistics CS Supervisor - Lead Orders & Ops

Palmer Logistics; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life Insurance

401(k) Retirement Plan

Paid Holidays

Paid Time Off

Job summary

Palmer Logistics, part of H. Essers, seeks a Customer Service Supervisor to lead MSO processes and billing with a focus on warehouse operations in the U.S. This role requires experience in a logistics setting and strong leadership to drive service excellence and adherence to procedures.

The supervisor will guide Account Specialists, ensure accurate reporting, and work with management to improve procedures and customer satisfaction. A Bachelor’s degree and relevant experience are preferred.

Qualifications

• 5 years' experience in logistics environment.
• At least 2+ years of supervisor/management experience.
• Bachelor's degree in related field, such as supply chain, logistics or business a plus
• Lean Six Sigma knowledge and certification preferred
• Read, write and speak English

Responsibilities

• Manage and oversee the administrative activities of customer orders to ensure customer requirements are met in an efficient manner.
• Participate in the selection of new hires by interviewing and evaluating skillset following Company guidelines.
• Assist management in establishing customer service training programs.
• Assist management in proper training and evaluation of Account Specialists.
• Ensure Account Specialist is following established procedures or policies.
• Ensure accurate and timely preparation, processing, distribution and retention of all necessary reports and records regarding office operations.
• Participate in corrective actions from internal or external non-conformances by helping determine root cause and recommending improvements.
• Address customer complaints in a timely and effective manner.
• Collaborate with Warehouse Manager on critical issues that affect the operation.
• Ensure Account Specialist is provided training on customer accounts, as necessary.
• Provide recommendations to management to improve operations and procedures.
• Responsible for checking rates against applicable contractual warehouse agreements.
• Control and maintenance of office supplies and equipment, if applicable.
• Assist with maintaining and updating the computer software system.
• Assist with setup, maintenance and billing of customer accounts in collaboration with Account Management.

Skills

Customer service

Leadership

Communication

English proficiency

Lean Six Sigma

WMS experience

Education

Bachelor's degree in related field (supply chain, logistics or business)

Highschool Diploma or G.E.D.

Tools

Warehouse Management System (WMS)

Microsoft Office Suite

Job description

Palmer Logistics, part of H. Essers, seeks a Customer Service Supervisor to lead MSO processes and billing with a focus on warehouse operations in the U.S. This role requires experience in a logistics setting and strong leadership to drive service excellence and adherence to procedures.

The supervisor will guide Account Specialists, ensure accurate reporting, and work with management to improve procedures and customer satisfaction. A Bachelor’s degree and relevant experience are preferred.