Account Specialist

Palmer Logistics; Houston (TX); Presencial; USD 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

Company-paid Life Insurance

401(k) Retirement Plan

Paid Holidays

Paid Time Off

Descripción de la vacante

Palmer Logistics, now part of H. Essers, seeks an Account Specialist to be the primary customer interface, ensuring orders meet requirements and collaborating with warehouse operations.

The role requires at least 2 years in logistics customer service, strong Microsoft Office skills, and experience with Warehouse Management Systems. The position is hourly with a pay rate of $18.00–$19.00, depending on experience.

Formación

• Minimum of 2 years of customer service experience in logistics/3PL.
• Flexibility to work early shifts, late shifts, and weekends as needed.
• Proficient with Warehouse Management Systems and Microsoft Office.
• Strong math skills and attention to detail.
• Read, write and speak English fluently.

Responsabilidades

• Processing customer orders in accordance with company and customer requirements ensuring accuracy.
• Invoicing and verifying rates per contractual warehouse agreement.
• Address customer complaints in a timely manner and escalate to management as needed.
• Research discrepancies in inventory as needed.
• Maintain a good relationship with customers via email and/or phone in a courteous, efficient manner.
• Follow established company policies and procedures.
• Collaborate with office and warehouse personnel to meet productivity goals.
• Perform any additional functions as assigned by management.

Conocimientos

Customer service

Detail-oriented

Microsoft Office

English proficiency

Educación

High school diploma or GED

Herramientas

Warehouse Management Systems

Descripción del empleo

Join Our Customer Service Team

Are you ready to make an impact in a clerical role with a growing international logistics organization?

Palmer Logistics, now part of H. Essers, is seeking skilled Account Specialists to join our customer service team and contribute to the team's success. Since 1928, H. Essers has grown from a single truck into a leading international logistics provider with more than 7,500 employees. Together with Palmer Logistics, we are building on a shared commitment to safety, operational excellence, customer partnerships, innovation and continuous improvement.

This position offers the opportunity to build strong customer relationships, deliver solutions that make a positive impact for customers and the company, and help shape the future of our U.S. warehouse operations.

Position Summary

The Account Specialist is responsible for being the primary interface with our customers, ensuring procedures are followed, and customer requirements are met in the processing of their orders. Account Specialists will serve as an intermediary between the customer and our warehouse operations while implementing best practices that support the continued growth of Palmer Logistics and H. Essers. The ideal candidate is a detail-oriented, proactive, customer-focused individual who is proficient in Warehouse Management Systems and Microsoft Office Suite.

Pay Rate:

$18.00 - $19.00 per hour depending on experience and knowledge.

Key Responsibilities:

• Processing customer orders in accordance with company and customer requirements ensuring accuracy.
• Invoicing and verifying rates per contractual warehouse agreement.
• Address customer complaints in a timely manner and escalat to management as needed.
• Research discrepancies in inventory as needed.
• Maintain a good relationship with customers via email and/or phone in a courteous, efficient matter.
• Follow established company policies and procedures.
• Collaborate with office and warehouse personnel to meet productivity goals.
• Perform any additional functions as assigned by management.

Qualifications:

• Minimum of 2 years of customer service experience in logistics/3PL is a plus.
• Flexible work schedule: must be able to come in early, stay late, and/or work weekends depending on operational needs.
• Technical skills with ability to work in multiple warehouse management systems.
• Detail-oriented and capable of performing basic math functions, including addition, subtraction, multiplication, and division.
• Proficient in Microsoft Office Suite.
• High school diploma or GED.
• Ability to read, write, and speak the English language.

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Voluntary Critical Illness, Accident, Hospital Indemnity, Short-Term Disability & Long-Term Disability Insurance
• 401(k) Retirement Plan
• Paid Holidays
• Paid Time Off

Palmer Logistics and H. Essers are an Equal Opportunity Employer