Customer Service Supervisor

Palmer Logistics; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life Insurance

401(k) Retirement Plan

Paid Holidays

Paid Time Off

Job summary

Palmer Logistics, part of H. Essers, seeks a Customer Service Supervisor to lead MSO processes and billing with a focus on warehouse operations in the U.S. This role requires experience in a logistics setting and strong leadership to drive service excellence and adherence to procedures.

The supervisor will guide Account Specialists, ensure accurate reporting, and work with management to improve procedures and customer satisfaction. A Bachelor’s degree and relevant experience are preferred.

Qualifications

• 5 years' experience in logistics environment.
• At least 2+ years of supervisor/management experience.
• Bachelor's degree in related field, such as supply chain, logistics or business a plus
• Lean Six Sigma knowledge and certification preferred
• Read, write and speak English

Responsibilities

• Manage and oversee the administrative activities of customer orders to ensure customer requirements are met in an efficient manner.
• Participate in the selection of new hires by interviewing and evaluating skillset following Company guidelines.
• Assist management in establishing customer service training programs.
• Assist management in proper training and evaluation of Account Specialists.
• Ensure Account Specialist is following established procedures or policies.
• Ensure accurate and timely preparation, processing, distribution and retention of all necessary reports and records regarding office operations.
• Participate in corrective actions from internal or external non-conformances by helping determine root cause and recommending improvements.
• Address customer complaints in a timely and effective manner.
• Collaborate with Warehouse Manager on critical issues that affect the operation.
• Ensure Account Specialist is provided training on customer accounts, as necessary.
• Provide recommendations to management to improve operations and procedures.
• Responsible for checking rates against applicable contractual warehouse agreements.
• Control and maintenance of office supplies and equipment, if applicable.
• Assist with maintaining and updating the computer software system.
• Assist with setup, maintenance and billing of customer accounts in collaboration with Account Management.

Skills

Customer service

Leadership

Communication

English proficiency

Lean Six Sigma

WMS experience

Education

Bachelor's degree in related field (supply chain, logistics or business)

Highschool Diploma or G.E.D.

Tools

Warehouse Management System (WMS)

Microsoft Office Suite

Job description

Join Our Customer Service Team

Are you ready to make an impact in a supervisor role with a growing international logistics organization?

Palmer Logistics, now part of H. Essers, is seeking skilled Customer Service Supervisors to join our team and contribute to the team's success. Since 1928, H. Essers has grown from a single truck into a leading international logistics provider with more than 7,500 employees. Together with Palmer Logistics, we are building on a shared commitment to safety, operational excellence, customer partnerships, innovation and continuous improvement.

This position offers the opportunity for career growth and development, to make a positive impact in our organization, and help shape the future of our U.S. warehouse operations.

Position Summary

Customer Service Supervisors are responsible for providing support to the warehouse management team by overseeing and organizing customer service processes and billing, and ensuring procedures are followed and customer requirements are met. The ideal candidate will be knowledgeable of warehouse operations, efficient, able to work independently, and maintain a safe working environment, while implementing best practices that support the continued growth of Palmer Logistics and H. Essers.

Key Responsibilities

• Manage and oversee the administrative activities of customer orders to ensure customer requirements are met in an efficient manner.
• Participate in the selection of new hires by interviewing and evaluating skillset following Company guidelines.
• Assist management in establishing customer service training programs.
• Assist management in proper training and evaluation of Account Specialists.
• Ensure Account Specialist is following established procedures or policies.
• Ensure accurate and timely preparation, processing, distribution and retention of all necessary reports and records regarding office operations.
• Participate in corrective actions from internal or external non-conformances by helping determine root cause and recommending improvements.
• Address customer complaints in a timely and effective manner.
• Collaborate with Warehouse Manager on critical issues that affect the operation.
• Ensure Account Specialist is provided training on customer accounts, as necessary.
• Provide recommendations to management to improve operations and procedures.
• Responsible for checking rates against applicable contractual warehouse agreements.
• Control and maintenance of office supplies and equipment, if applicable.
• Assist with maintaining and updating the computer software system.
• Assist with setup, maintenance and billing of customer accounts in collaboration with Account Management.

Qualifications

• 5 years' experience in logistics environment
• At least 2+ years of supervisor/management experience
• Bachelor's degree in related field, such as supply chain, logistics or business a plus
• Lean Six Sigma knowledge and certification preferred
• Highschool Diploma or G.E.D.
• Read, write and speak English
• Excellent communication skills both verbal and written
• Computer knowledge; Microsoft Suit
• Experience in Warehouse Management Systems
• Good work references

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Voluntary Critical Illness, Accident, Hospital Indemnity, Short-Term Disability & Long-Term Disability Insurance
• 401(k) Retirement Plan
• Paid Holidays
• Paid Time Off

Palmer Logistics and H. Essers are an Equal Opportunity Employer