Logistics Coordinator: Shipments, Tracking & Support

Johnson Health Tech Companies; Town of Cottage Grove (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Johnson Health Tech North America is seeking a detail-oriented Logistics Coordinator to ensure products move efficiently through the supply chain. You will collaborate with Sales, Operations, Customer Service, warehouses, and transportation partners to ship accurately and on time.

The role emphasizes organization, problem-solving, and multi-tasking in a fast-paced environment. You’ll manage shipments, returns, and carrier relationships, while delivering excellent service to customers across

Qualifications

• High school diploma or equivalent.
• Proficiency with SAP or similar ERP and TMS systems.
• 1-3 years of experience in logistics, supply chain, administration, customer service, or related field.
• Strong MS Office skills (Excel, Word, Outlook, PowerPoint) and attention to detail.

Responsibilities

• Review Sales Orders and Delivery Notes to ensure shipping information is accurate and ready for processing.
• Coordinate domestic shipments, customer deliveries, installations, and customer-routed freight.
• Obtain and evaluate freight quotes to identify cost-effective transportation solutions.
• Manage carrier relationships and shipment activities through the Transportation Management System (TMS).
• Monitor logistics performance metrics and support continuous improvement initiatives.
• Prepare and distribute shipping documentation, packing lists, and related records.
• Communicate with transportation carriers to schedule pickups and deliveries.
• Partner with warehouse teams to ensure orders are properly prepared and shipped on schedule.
• Coordinate delivery communication and scheduling updates with customers and internal teams.
• Process and authorize customer return requests.
• Coordinate with return departments to ensure established procedures are followed.
• Investigate and submit freight claims when necessary.
• Maintain accurate records related to returns and freight claims.
• Serve as a logistics point of contact for Sales, Customer Service, and Operations teams.
• Assist with customer delivery inquiries and shipment status updates.
• Collaborate across departments to resolve delivery and transportation issues.

Skills

Organizational skills

Communication skills

Attention to detail

Problem solving

Team collaboration

Education

High school diploma or equivalent

Associate degree or technical training

Tools

SAP

ERP systems

TMS

MS Excel

Job description

Johnson Health Tech North America is seeking a detail-oriented Logistics Coordinator to ensure products move efficiently through the supply chain. You will collaborate with Sales, Operations, Customer Service, warehouses, and transportation partners to ship accurately and on time.

The role emphasizes organization, problem-solving, and multi-tasking in a fast-paced environment. You’ll manage shipments, returns, and carrier relationships, while delivering excellent service to customers across