Logistics Coordinator I: Global Freight & Customer Care

imperativelogistics; Laredo (TX); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision insurance

401k + matching contribution

HSA + matching contribution

Paid Time Off

Life Insurance

Employer-paid short and long-term(dis)

Descrizione del lavoro

Imperative Logistics is seeking a Logistics Coordinator I in Laredo, TX. The role acts as the liaison between customers, vendors and internal stakeholders to add value through premier logistics solutions for time‑definite, high‑value shipments.

Responsibilities include delivering exceptional customer service, timely communications, maintaining accurate records, and following SOPs. The position offers a comprehensive benefits package and growth opportunities within a global logistics team.

Competenze

• Entry level position
• Patience and understanding in challenging situations
• Comfortable using computers and Microsoft Excel
• Able to solve problems effectively
• Able to work independently and in a team
• Proficient in CargoWise operating system
• Customs brokerage or freight forwarding background preferred but not required

Mansioni

• Deliver exceptional customer service by means of excellent quality performance
• Timely communication with customers via email and phone
• Timely acknowledgement of customer complaints and issues resolution with periodic updates as needed
• Keep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, professional, and accurate
• Follow Standard Operating Procedures and directives as outlined by leadership and the company guidelines
• Keep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, professional, and accurate
• Communicating and coordinating with colleagues as necessary
• Adhere to company KPI's (key performance indicators)

Conoscenze

Customer service

Communication

Problem solving

Teamwork

Excel

Strumenti

CargoWise

Descrizione del lavoro

Imperative Logistics is seeking a Logistics Coordinator I in Laredo, TX. The role acts as the liaison between customers, vendors and internal stakeholders to add value through premier logistics solutions for time‑definite, high‑value shipments.

Responsibilities include delivering exceptional customer service, timely communications, maintaining accurate records, and following SOPs. The position offers a comprehensive benefits package and growth opportunities within a global logistics team.