Logistics Coordinator I — Global Forwarding

Imperative Logistics Group; Laredo (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k + matching

HSA + matching

Paid Time Off

Life Insurance

Disability insurance

Job summary

Imperative Logistics Group in the United States—Texas, Laredo area—is seeking a Logistics Coordinator I to serve as the liaison between customers, vendors, and internal teams. The role focuses on adding value to clients’ supply chains through time-definite, high-value shipments and attentive service.

You will handle phone and email communications, maintain records, follow SOPs, and collaborate across departments to meet KPIs.

Qualifications

• Entry level position; patient and understanding.
• Proficient with computers and Microsoft Excel.
• Strong problem-solving ability.
• Ability to work independently or in a team.
• CargoWise knowledge preferred, not required.

Responsibilities

• Deliver exceptional customer service with quality performance.
• Timely communication with customers via email and phone.
• Timely acknowledgment of customer complaints and issues resolution with periodic updates.
• Keep records of customer contact, transactions, comments, and complaints; ensure documentation is complete and accurate.
• Follow Standard Operating Procedures and directives as outlined by leadership and company guidelines.
• Coordinate with colleagues as necessary.
• Adhere to company KPIs (key performance indicators).

Skills

Customer service

Communication

Excel

CargoWise

Problem solving

Teamwork

Independence

Attention to detail

Patience

Tools

CargoWise

Job description

Imperative Logistics Group in the United States—Texas, Laredo area—is seeking a Logistics Coordinator I to serve as the liaison between customers, vendors, and internal teams. The role focuses on adding value to clients’ supply chains through time-definite, high-value shipments and attentive service.

You will handle phone and email communications, maintain records, follow SOPs, and collaborate across departments to meet KPIs.