Logistics Coordinator: Customer Service & Planning

Syncreon; El Mirage (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

DP World is seeking a Logistics Coordinator to support operations across Chandler, Goodyear, and El Mirage, AZ. The role emphasizes handling customer inquiries, coordinating with carriers, and delivering timely reports to uphold KPI performance.

You will collaborate with the control tower team, process orders, and ensure inventory and scheduling align with client requirements while maintaining a can-do attitude and dedication to service excellence.

Qualifications

• Customer service background in logistics or planning.
• Advanced Excel skills (VLOOKUP, Pivot) for tracking and analysis.
• Able to adapt in a fast-changing environment and multi-task.

Responsibilities

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Ability to communicate both internally and externally with the customers and stakeholders.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.

Skills

Customer service

Excel (VLOOKUP, Pivot)

Adaptability

Multitasking

Job description

DP World is seeking a Logistics Coordinator to support operations across Chandler, Goodyear, and El Mirage, AZ. The role emphasizes handling customer inquiries, coordinating with carriers, and delivering timely reports to uphold KPI performance.

You will collaborate with the control tower team, process orders, and ensure inventory and scheduling align with client requirements while maintaining a can-do attitude and dedication to service excellence.