Global Logistics & Customer Experience Coordinator

ME Global; Tempe (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

ME Global in Tempe, AZ, seeks a Logistics Customer Service Coordinator to manage orders, shipments, and delivery scheduling while delivering exceptional customer service across the fulfillment process.

You will collaborate with Sales, Operations, Supply Chain, and external logistics partners, maintain records, and utilize SAP and Excel to manage orders, inventory, and reporting, while seeking process improvements for accuracy and on-time delivery.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics or related field preferred.
• Experience in logistics, customer service, or order management.
• Familiarity with shipping documentation and Incoterms is a plus.

Responsibilities

• Coordinate customer orders from entry to final delivery.
• Respond to inquiries and resolve logistics issues.
• Track international shipments and coordinate with freight forwarders.
• Maintain accurate shipping records and documentation.
• Collaborate with cross-functional teams to meet customer needs.

Skills

Customer service

Communication

Problem solving

Organizational skills

Team collaboration

Education

Bachelor's degree in Business or Logistics

Tools

SAP

Microsoft Excel

Microsoft Office

Job description

ME Global in Tempe, AZ, seeks a Logistics Customer Service Coordinator to manage orders, shipments, and delivery scheduling while delivering exceptional customer service across the fulfillment process.

You will collaborate with Sales, Operations, Supply Chain, and external logistics partners, maintain records, and utilize SAP and Excel to manage orders, inventory, and reporting, while seeking process improvements for accuracy and on-time delivery.