Logistics Coordinator: Optimizing Shipments & Customer Care

DP World; El Paso (TX); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

DP World in El Paso, TX is seeking an L2 - Logistics Coordinator to support continuous improvements, operational efficiencies and layout planning. You will handle customer inquiries, build relationships with key account staff, and manage the cycle of orders with timely reporting.

The role emphasizes Excel-based tracking, KPI-driven performance, and collaboration with internal and external stakeholders in a dynamic 3PL environment.

Qualifikationen

• Customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in timely manner.
• Word, Excel, Outlook knowledge with strong emphasis on Excel (V Look Ups, Pivot Table is a plus) used for tracking and analysis.
• Ability to adapt and work in an ever changing, stress induced changing environment.
• Ability to multiitask effectively

Aufgaben

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Ability to communicate both internally and externally with the customers and stakeholders.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.

Kenntnisse

Customer service

Excel

Outlook

Jobbeschreibung

DP World in El Paso, TX is seeking an L2 - Logistics Coordinator to support continuous improvements, operational efficiencies and layout planning. You will handle customer inquiries, build relationships with key account staff, and manage the cycle of orders with timely reporting.

The role emphasizes Excel-based tracking, KPI-driven performance, and collaboration with internal and external stakeholders in a dynamic 3PL environment.