Logistics Coordinator — Customer Ops & Performance

Syncreon; Newark (CA); On-site; USD 37,195 - 46,838; Full time

Job summary

DP World in Newark, CA is seeking an L2 – Logistics Coordinator to tackle continuous improvements, operational efficiencies, and layout optimization within a growing 3PL. You will manage customer inquiries, escalations, and a high volume of reports across the order life cycle, collaborate with Key Account control tower staff, and ensure timely order processing and KPI performance.

Join a results‑oriented team and contribute to expanding responsibilities while earning a starting pay rate of

Qualifications

• Customer service background in logistics or planning.
• Proficient with Word, Excel, Outlook; strong emphasis on Excel functions like VLOOKUP and Pivot Tables.
• Ability to adapt in a fast-changing environment.
• Ability to multi-task effectively.

Responsibilities

• Handle customer queries, escalations and a large volume of day-to-day reports through the life cycle of customer orders.
• Build a close working relationship with Key Account control tower staff to understand and service day-to-day requirements.
• Ensure a large number of customer and carrier performance reports are completed weekly/monthly and submitted on time.
• Apply scheduling, planning, and coordination to support inbound and outbound operations.
• Communicate with customers and stakeholders both internally and externally.
• Process order setup via internal system including EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and monitor inventory levels.
• Other duties as assigned.

Skills

Customer service

Logistics planning

Multi-tasking

Stress management

Tools

Excel

Pivot Tables

EDI feeds

Internal order system

Job description

DP World in Newark, CA is seeking an L2 – Logistics Coordinator to tackle continuous improvements, operational efficiencies, and layout optimization within a growing 3PL. You will manage customer inquiries, escalations, and a high volume of reports across the order life cycle, collaborate with Key Account control tower staff, and ensure timely order processing and KPI performance.

Join a results‑oriented team and contribute to expanding responsibilities while earning a starting pay rate of