Logistics Coordinator

Syncreon; Newark (CA); On-site; USD 37,195 - 46,838; Full time

Job summary

DP World in Newark, CA is seeking an L2 – Logistics Coordinator to tackle continuous improvements, operational efficiencies, and layout optimization within a growing 3PL. You will manage customer inquiries, escalations, and a high volume of reports across the order life cycle, collaborate with Key Account control tower staff, and ensure timely order processing and KPI performance.

Join a results‑oriented team and contribute to expanding responsibilities while earning a starting pay rate of

Qualifications

• Customer service background in logistics or planning.
• Proficient with Word, Excel, Outlook; strong emphasis on Excel functions like VLOOKUP and Pivot Tables.
• Ability to adapt in a fast-changing environment.
• Ability to multi-task effectively.

Responsibilities

• Handle customer queries, escalations and a large volume of day-to-day reports through the life cycle of customer orders.
• Build a close working relationship with Key Account control tower staff to understand and service day-to-day requirements.
• Ensure a large number of customer and carrier performance reports are completed weekly/monthly and submitted on time.
• Apply scheduling, planning, and coordination to support inbound and outbound operations.
• Communicate with customers and stakeholders both internally and externally.
• Process order setup via internal system including EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and monitor inventory levels.
• Other duties as assigned.

Skills

Customer service

Logistics planning

Multi-tasking

Stress management

Tools

Excel

Pivot Tables

EDI feeds

Internal order system

Job description

Interested in joining a dynamic and growing 3PL as a L2 – Logistics Coordinator where lots of engineering challenges await? Our Newark, CA team is working on continuous improvements, operational efficiencies and layout, and is looking for a motivated and experienced colleague with a strong background in supply chain management.

If you are a results-oriented, team-player with a track record for providing top-tier customer service and possessing a "can-do" attitude and you find yourself excited for the possibility of expanding your role within the Company at this time - then we want to hear from you and how you might contribute to the further growth of the team within this role!

Starting pay rate for this role: $29.62

About the Role

How you will contribute

• Handle customer queries, escalations & a large volume of day-to-day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff through understanding their day-to-day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Ability to communicate both internally and externally with the customers and stakeholders.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.

Your Key Qualifications

• Customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in a timely manner.
• Word, Excel, Outlook knowledge with strong emphasis on Excel (V Look Ups, Pivot Table is a plus) used for tracking and analysis.
• Ability to adapt and work in an ever changing, stress induced changing environment.
• Ability to multi-task effectively.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.