Customer Service Representative JR100723

Imperative Logistics Group; Laredo (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k + matching contribution

HSA + matching contribution

Paid Time Off

Life Insurance

Employer-paid disability insurance

Job summary

Imperative Logistics Group in Texas seeks a Logistics Coordinator I to serve as the liaison between customers, vendors, and internal teams. You will support high-value, time-definite shipments and ensure documentation, accuracy, and professional communication.

Entry-level candidates who are patient, computer-savvy, and able to work independently or in a team will fit. Familiarity with Excel and CargoWise is helpful; training provided to grow in customs brokerage and freight forwarding operations.

Qualifications

• Entry level position.
• Patience and understanding in challenging situations.
• Comfortable using computers and Microsoft Excel.
• Able to effectively solve problems.
• Works independently and as part of a team.
• Customs brokerage or freight forwarding background is a plus.

Responsibilities

• Deliver exceptional customer service with quality performance.
• Timely communication with customers via email and phone.
• Acknowledge and resolve customer complaints with updates.
• Maintain records of customer contacts, transactions, comments and complaints with accuracy.
• Follow SOPs and leadership guidelines.
• Coordinate with colleagues as needed.
• Adhere to company KPIs.

Skills

Customer service

Problem solving

Teamwork

Tools

CargoWise

Microsoft Excel

Job description

Imperative Logistics specializes in highly complex air, ocean and ground shipments, customs brokerage services and a full suite of international logistics services. Focusing on industries with unique needs such as life sciences, technology, aerospace and chemicals, the Global Forwarding team understands the sensitivity of your shipments and ensures the utmost attention to detail. With offices located at major international shipping hubs and a global network of agents and partners, Imperative is a critical partner in your supply chain.

JOB SUMMARY

The Logistics Coordinator I is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.

ESSENTIAL JOB FUNCTIONS

Deliver exceptional customer service by means of excellent quality performance

Timely communication with customers via email and phone

Timely acknowledgement of customer complaints and issues resolution with periodic updates as needed

Keep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, profession, and accurate

Follow Standard Operating Procedures and directives as outlined by leadership and the company guidelines

Keep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, profession, and accurate

Communicating and coordinating with colleagues as necessary

Adhere to company KPI’s (key performance indicators)

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Entry level

Ability to be patient and understanding, especially in the midst of challenging situations

Comfortable using computers and Microsoft Suite, specifically Excel

Ability to effectively problem solve

Ability to work independently and a part of a team

Proficient in CargoWise operating system

Customs Brokerage and/or Freight forwarding operational background preferred, but not required.

COMPENSATION

$-$, per hour we consider a variety of factors in determining base compensation including but not limited to, experience, education, certifications, internal equity, market data and geography.

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WHAT WE OFFER

• Medical, Dental, and Vision insurance
• 401k + matching contribution
• HSA + matching contribution
• Paid Time Off
• Life Insurance
• Employer-paid short and long-term disability insurance
• ...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.