Logistics Coordinator

CBX Global; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

CBX Global in Miami seeks a Logistics Coordinator responsible for handling customer shipments from planning to delivery. The role involves providing excellent customer service, managing logistics inquiries, and coordinating shipments. Candidates should possess strong communication skills in English and Spanish, along with solid problem-solving abilities.

Preferred qualifications include a degree and experience in logistics or freight forwarding. Knowledge of logistics software, such as Cargo Wise 1, is beneficial.

Qualifications

• Excellent communication skills in both English and Spanish are essential.
• Organizational skills and ability to manage inquiries are key.
• Problem-solving abilities to handle shipment issues.

Responsibilities

• Handle customer shipments from planning to delivery follow-up.
• Provide exceptional customer service and manage inquiries.
• Arrange shipments considering various logistics factors.
• Verify merchandise and ensure compliance with regulations.
• Coordinate shipments with the warehouse and trace cargo.

Skills

Excellent verbal and written communication skills in English

Excellent verbal and written communication skills in Spanish

Good management and organizational skills

Strong problem-solving skills

Education

College degree (preferred)

Tools

Logistics and supply chain management software (Cargo Wise 1 preferred)

Job description

Job Description

The Logistics Coordinator handles customer shipments, from the planning stage to the actual movement, and performs delivery follow‑up. The job addresses domestic and international shipments while ensuring import/export regulations compliance.

Responsibilities

• Provide exceptional customer service while building relationships with new and existing customers.
• Manage all inquiries and requests promptly.
• Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches.
• Administer and create files with all necessary booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc.).
• Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies.
• Ensure the customer is updated on all product discrepancies received (damage, shortage, and overage).
• Coordinate shipments with the warehouse and ensure cargo is traced, cleared, and released at port facilities.
• Assist with communications to carriers when issues arise.
• Manage several on‑hand reports.
• Compile and submit accurate, regular, and timely reports as requested.
• Immediately report and document irregularities to supervisors.
• Perform other tasks as necessary.

Required Skills/Abilities

• Excellent verbal and written communication skills in English (required) and Spanish (required).
• Good management and organizational skills.
• Strong problem‑solving skills.

Education and Experience

• A college degree is preferred, not required.
• At least one year of Logistics or freight forwarding experience is preferred.
• At least one year of direct customer service experience.
• At least one year of experience in logistics and supply chain management software (Cargo Wise 1 preferred).