Logistics Coordinator

Ruan Transportation Management Systems; Des Moines (IA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Ruan Transportation Management Systems in Des Moines, IA is seeking a Logistics Coordinator to support the Brokerage Team. This hybrid role combines on-site dispatching with remote work, Monday to Friday, Day shift, to help meet service expectations through proactive communication and tracking.

You will dispatch with drivers, track shipments, and respond to customer status emails. You’ll monitor detention and track-and-trace platforms (Macro Point, 4Kites, Trucker Tools) to ensure driver

Qualifications

• Experience in logistics coordination or dispatching.
• Familiarity with track-and-trace platforms.

Responsibilities

• Dispatch with drivers and communicate deviations from plan.
• Track pickups, in-transit, and deliveries; enter data timely.
• Respond to customer status emails and provide updates.
• Monitor detention and track-and-trace platform compliance to ensure service quality.

Skills

Dispatching

Track & Trace

Customer communication

Attention to detail

Tools

Macro Point

4Kites

Trucker Tools

Job description

This position offers hybrid schedule with mix of on-site work at the downtown Des Moines campus and remote work

Schedule:

Monday - Friday

Hours:

Day Shift

Logistics Coordinator is responsible for dispatching and track and trace activities that support the Brokerage Team in accomplishing planned transportation and communicating deviations as they occur to ensure service expectations are met.

Responsibilities:

• Responsible for dispatching activities to include speaking with drivers prior to pick up and communicating know deviations from planned service to appropriate personnel
• Track and Trace pick-ups, in-transit, and emptying of loads, entering information accurately and in a timely manner.
• Replies to customer status emails.
• Responsible for Track and Trace compliance metrics (Macro Point, 4Kites, Trucker Tools, etc.), and must therefore be fluent in each platform's app and functionality to ensure driver compliance.
• Learn driver / carrier lane preferences and frequency and share info with Brokers + Carrier Development.
• Detention monitoring and communication to CSRs, Acct Manager, and Broker-of-Record.
• Perform other job-related duties and special projects as required.