Dedicated Fleet Manager

ISU Research Park; Des Moines, Northern (IA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

ISU Research Park is seeking a Dedicated Fleet Manager in Des Moines, IA to lead and coach a team of drivers, optimize routes, and maximize reliability and revenue. You will dispatch loads, monitor delivery times, and coordinate with customer service to meet obligations while maintaining safety standards and high driver satisfaction.

The role requires strong organization, problem-solving skills, and excellent communication to manage schedules and respond to changing conditions in a fast-paced

Qualifications

• Four-year degree, preferably in Transportation and Logistics or related field.
• Proficient with computer applications and keyboard use.
• Ability to work in a fast-paced environment and handle stress.
• Strong planning, organizational skills, and attention to detail.
• Excellent interpersonal and listening skills; courteous yet assertive telephone manner.

Responsibilities

• Review driver check calls to estimate location and delivery times.
• Receive and review load assignments for appropriateness.
• Dispatch loads with instructions, routing, and fuel details.
• Call customers to gather directions and schedule loading/delivery.
• Notify Customer Service of issues impacting expectations or loads.
• Promote safety and adhere to drivers hours of availability.
• Focus on driver retention by understanding needs and performance.
• Identify and resolve performance issues via driver evaluations.
• Resolve driver conflicts regarding home time, pay, equipment, or loads.
• Ensure adherence to company policies and maintain driver records.
• Perform other duties as assigned.

Job description

Location: Des Moines, IA | Corporate Office

Job Description

PRIMARY FUNCTION:The primary function of a Dedicated Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.

DUTIES AND RESPONSIBILITIES:

• Review driver check calls to determine driver location and estimated delivery times
• Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments
• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information)
• Call customers to obtain directions information and schedule loading/delivery appointments, as necessary
• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability
• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated
• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings
• Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments
• Ensure the awareness of and enforce company policies
• Maintain records pertaining to driver performance and productivity
• Other duties may be assigned

MINIMUM QUALIFICATIONS/EXPERIENCE:

• Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field
• Fluent in computer applications and keyboard proficiency
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to plan, organize, be attentive to detail and possess and strong problem-solving skill
• Excellent interpersonal skills, including good listening skills
• Possess courteous, yet assertive telephone personality

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.