Logistics Coordinator

Ruan; United States; Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401k

Paid Time Off

Job summary

Ruan is seeking a Logistics Coordinator to join our Brokerage Team in Des Moines. This hybrid role combines on-site duties at our downtown Des Moines campus with remote work, following a Monday–Friday schedule and a day shift.

You will dispatch and track shipments, communicate deviations to the appropriate personnel, reply to customer status emails, and ensure Track and Trace metrics are met across platforms.

Qualifications

• High School Diploma or GED required.
• Course of Study in Supply Chain, Logistics, Marketing, Business, Finance, or related field preferred.
• Experience in Brokerage, customer service, operations, or sales is desirable.

Responsibilities

• Dispatching activities including speaking with drivers prior to pickup and communicating deviations from planned service to appropriate personnel.
• Track and Trace pickups, in-transit, and emptying of loads; enter information accurately and timely.
• Respond to customer status emails and inquiries.
• Maintain Track and Trace compliance metrics across platforms (Macro Point, 4Kites, Trucker Tools) and ensure driver compliance.
• Learn driver/carrier lane preferences and share information with Brokers and Carrier Development.
• Monitor detentions and communicate with CSRs, Account Manager, and Broker-of-Record.
• Perform other job-related duties and special projects as required.

Skills

Relationship cultivation

Customer service

Communication skills

Education

High School Diploma/GED

Job description

This position offers hybrid schedule with mix of on-site work at the downtown Des Moines campus and remote work.

Schedule: Monday - Friday

Hours: Day Shift

Logistics Coordinator is responsible for dispatching and track and trace activities that support the Brokerage Team in accomplishing planned transportation and communicating deviations as they occur to ensure service expectations are met.

Responsibilities:

• Responsible for dispatching activities to include speaking with drivers prior to pick up and communicating know deviations from planned service to appropriate personnel
• Track and Trace pick-ups, in-transit, and emptying of loads, entering information accurately and in a timely manner.
• Replies to customer status emails.
• Responsible for Track and Trace compliance metrics (Macro Point, 4Kites, Trucker Tools, etc.), and must therefore be fluent in each platform's app and functionality to ensure driver compliance.
• Learn driver / carrier lane preferences and frequency and share info with Brokers + Carrier Development.
• Detention monitoring and communication to CSRs, Acct Manager, and Broker-of-Record.
• Perform other job-related duties and special projects as required.

Qualifications

Job Requirements/Minimum Qualifications:

Education: High School Diploma/GED, or equivalent work experience.

Course(s) of Study: Supply Chain, Logistics, Marketing, Business, Finance, or Related Field

Type of Experience: Brokerage, customer service, operations, sales

Required Knowledge, Skills, and Abilities:

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Relationship cultivation and development is a must.

Benefits:

Ruan provides benefits which include:

• Medical
• Dental
• Vision
• Disability
• Life
• 401k
• Paid Time Off