Hybrid Logistics Coordinator - Dispatch & Track and Trace

Ruan; United States; Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401k

Paid Time Off

Job summary

Ruan is seeking a Logistics Coordinator to join our Brokerage Team in Des Moines. This hybrid role combines on-site duties at our downtown Des Moines campus with remote work, following a Monday–Friday schedule and a day shift.

You will dispatch and track shipments, communicate deviations to the appropriate personnel, reply to customer status emails, and ensure Track and Trace metrics are met across platforms.

Qualifications

• High School Diploma or GED required.
• Course of Study in Supply Chain, Logistics, Marketing, Business, Finance, or related field preferred.
• Experience in Brokerage, customer service, operations, or sales is desirable.

Responsibilities

• Dispatching activities including speaking with drivers prior to pickup and communicating deviations from planned service to appropriate personnel.
• Track and Trace pickups, in-transit, and emptying of loads; enter information accurately and timely.
• Respond to customer status emails and inquiries.
• Maintain Track and Trace compliance metrics across platforms (Macro Point, 4Kites, Trucker Tools) and ensure driver compliance.
• Learn driver/carrier lane preferences and share information with Brokers and Carrier Development.
• Monitor detentions and communicate with CSRs, Account Manager, and Broker-of-Record.
• Perform other job-related duties and special projects as required.

Skills

Relationship cultivation

Customer service

Communication skills

Education

High School Diploma/GED

Job description

Ruan is seeking a Logistics Coordinator to join our Brokerage Team in Des Moines. This hybrid role combines on-site duties at our downtown Des Moines campus with remote work, following a Monday–Friday schedule and a day shift.

You will dispatch and track shipments, communicate deviations to the appropriate personnel, reply to customer status emails, and ensure Track and Trace metrics are met across platforms.