Hybrid Logistics Dispatch Coordinator: Track & Trace

Ruan Transportation Management Systems, Inc.; Des Moines, Northern (IA, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life insurance

401k

Paid Time Off

Job summary

Ruan Transportation Management Systems, Inc. in Des Moines, IA, is seeking a Logistics Coordinator to support the Brokerage Team with dispatching and track-and-trace activities. This role blends on-site and remote work in a hybrid schedule, with a Monday–Friday day shift.

The successful candidate will manage dispatching calls with drivers, monitor in-transit status, and communicate deviations to ensure service expectations are met. HS diploma and related experience preferred.

Qualifications

• Education: High School Diploma/GED, or equivalent work experience.
• Course of Study: Supply Chain, Logistics, Marketing, Business, Finance, or Related Field
• Experience: Brokerage, customer service, operations, sales
• Must meet behavior and integrity expectations and align with guiding principles

Responsibilities

• Dispatching activities including driver communications and deviations from plan.
• Track and Trace of pickups, in-transit, and load movements with timely data entry.
• Respond to customer status emails and maintain status updates.
• Ensure driver compliance using Track and Trace platforms (Macro Point, 4Kites, Trucker Tools, etc.).
• Learn driver/carrier lane preferences and share with Brokers and Carrier Development.
• Monitor detention and communicate with CSRs, Account Manager, and Broker-of-Record.

Skills

Track and trace

Customer service

Communication

Integrity

Time management

Education

HS Diploma/GED

Supply Chain

Tools

Macro Point

4Kites

Trucker Tools

Job description

Ruan Transportation Management Systems, Inc. in Des Moines, IA, is seeking a Logistics Coordinator to support the Brokerage Team with dispatching and track-and-trace activities. This role blends on-site and remote work in a hybrid schedule, with a Monday–Friday day shift.

The successful candidate will manage dispatching calls with drivers, monitor in-transit status, and communicate deviations to ensure service expectations are met. HS diploma and related experience preferred.