Logistics Client Services Specialist - 3PL

The PCA Companies; Melville (NY); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Discounts on beauty products

Medical, Dental, Vision

401K with match

PTO 12 days

Paid company holidays

Competitive hourly rate $21–$25

Job summary

The PCA Companies is seeking a Client Services Specialist, 3PL, in Melville, NY. You will manage day-to-day client communications, coordinate orders and inventories, and collaborate with Operations, Finance, and Technology to ensure on-time delivery.

You’ll gain hands-on exposure to transportation, warehousing, fulfillment, and supply chain technology while building a long-term career in logistics and account management. Training and cross-functional mentorship are available.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, logistics, transportation, warehousing, fulfillment, or order management.
• Experience with CRM, ERP, WMS, SaaS, or ticketing platforms.
• Bilingual in English and Spanish is a plus.
• Strong communication and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Willingness to learn logistics and supply chain operations.

Responsibilities

• Serve as the day-to-day operational point of contact for assigned client accounts, building trusted relationships through responsive and professional communication.
• Provide timely updates regarding orders, inventory, shipping, fulfillment, and operational activities.
• Coordinate daily logistics activities across transportation, warehousing, fulfillment, and inventory management to ensure service commitments are met.
• Track orders, investigate delays or discrepancies, and proactively communicate solutions before issues impact the customer.
• Partner with Operations, Inventory, Transportation, Finance, Technology, and Account Management teams to ensure seamless execution of client requests.
• Research and resolve client inquiries from initial investigation through resolution, ensuring a positive customer experience.
• Identify recurring operational issues, perform root-cause analysis, and support corrective actions and continuous improvement initiatives.
• Review operational reports, KPIs, and service metrics to help monitor performance and identify trends.
• Communicate operational risks, inventory concerns, shipping delays, or service exceptions to internal teams and clients as appropriate.
• Maintain accurate client records and documentation across company systems.
• Learn and become proficient with company technologies, including CRM, WMS, SaaS platforms, and other logistics software.
• Continuously looking for opportunities to improve communication, efficiency, service quality, and internal processes.

Skills

Customer service

Logistics coordination

Communication

Problem solving

Data analysis

Education

High school diploma or equivalent

Tools

CRM

ERP

WMS

SaaS

Ticketing systems

Job description

The PCA Companies is seeking a Client Services Specialist, 3PL, in Melville, NY. You will manage day-to-day client communications, coordinate orders and inventories, and collaborate with Operations, Finance, and Technology to ensure on-time delivery.

You’ll gain hands-on exposure to transportation, warehousing, fulfillment, and supply chain technology while building a long-term career in logistics and account management. Training and cross-functional mentorship are available.