Client Services Specialist, 3PL

The PCA Group; Melville (NY); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Product discounts on beauty products

Medical, Dental, and Vision; benefits

401K with company match

Paid time off and holidays

Salary commensurate with experience

Job summary

The PCA Group is seeking a Client Services Specialist for 3PL in New York region. You will be the day-to-day contact for assigned client accounts, coordinating orders, inventory, and logistics across transportation, warehousing, and fulfillment.

You'll work with Operations, Inventory, Transportation, Finance, Technology, and Account Management teams to ensure seamless execution, resolve inquiries, and drive continuous improvement. A proactive, organized, and customer-focused mindset is essential.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Serve as the day-to-day operational point of contact for assigned client accounts, building trusted relationships through responsive and professional communication.
• Provide timely updates regarding orders, inventory, shipping, fulfillment, and operational activities.
• Coordinate daily logistics activities across transportation, warehousing, fulfillment, and inventory management to ensure service commitments are met.
• Track orders, investigate delays or discrepancies, and proactively communicate solutions before issues impact the customer.
• Partner with Operations, Inventory, Transportation, Finance, Technology, and Account Management teams to ensure seamless execution of client requests.
• Research and resolve client inquiries from initial investigation through resolution, ensuring a positive customer experience.
• Identify recurring operational issues, perform root-cause analysis, and support corrective actions and continuous improvement initiatives.
• Review operational reports, KPIs, and service metrics to help monitor performance and identify trends.
• Communicate operational risks, inventory concerns, shipping delays, or service exceptions to internal teams and clients as appropriate.
• Maintain accurate client records and documentation across company systems.
• Learn and become proficient with company technologies, including CRM, WMS, SaaS platforms, and other logistics software.
• Continuously looking for opportunities to improve communication, efficiency, service quality, and internal processes.

Skills

Verbal communication

Written communication

Organizational skills

Time-management

Problem-solving

Cross-functional collaboration

Bilingual English/Spanish (plus)

Education

High school diploma or equivalent

Tools

CRM

ERP

WMS

SaaS platforms

Ticketing platforms

Job description

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Are you organized, curious, and someone who enjoys solving problems while delivering outstanding customer service?

As a Client Services Specialist, 3PL, you'll play a key role in ensuring the success of our third-party logistics (3PL) clients. Working alongside an experienced Account Management team, you'll help coordinate day-to-day operations, support client requests, and collaborate with multiple departments to ensure orders move efficiently from warehouse to customer.

This role offers hands-on exposure to transportation, warehousing, fulfillment, inventory management, and supply chain technology, making it an excellent opportunity for someone looking to build a long-term career in logistics, operations, supply chain, customer success, or account management.

You don't need to know everything on your first day. We'll provide the training and support, you bring curiosity, professionalism, and desire to learn.

Why You'll Love This Role

• Build a career in one of the fastest-growing areas of supply chain and logistics.
• Work alongside experienced Account Managers who will mentor and support your professional growth.
• Gain exposure to enterprise clients, modern warehouse operations, and industry-leading logistics technology.
• Collaborate daily with Operations, Transportation, Inventory, Finance, and Technology.
• Develop valuable skills in problem-solving, communication, data analysis, and process improvement.
• Be part of a collaborative team where your ideas are welcomed and continuous improvement is encouraged.
• Make a meaningful impact by helping global beauty brands deliver an exceptional customer experience.

What You'll Do

• Serve as the day-to-day operational point of contact for assigned client accounts, building trusted relationships through responsive and professional communication.
• Provide timely updates regarding orders, inventory, shipping, fulfillment, and operational activities.
• Coordinate daily logistics activities across transportation, warehousing, fulfillment, and inventory management to ensure service commitments are met.
• Track orders, investigate delays or discrepancies, and proactively communicate solutions before issues impact the customer.
• Partner with Operations, Inventory, Transportation, Finance, Technology, and Account Management teams to ensure seamless execution of client requests.
• Research and resolve client inquiries from initial investigation through resolution, ensuring a positive customer experience.
• Identify recurring operational issues, perform root-cause analysis, and support corrective actions and continuous improvement initiatives.
• Review operational reports, KPIs, and service metrics to help monitor performance and identify trends.
• Communicate operational risks, inventory concerns, shipping delays, or service exceptions to internal teams and clients as appropriate.
• Maintain accurate client records and documentation across company systems.
• Learn and become proficient with company technologies, including CRM, WMS, SaaS platforms, and other logistics software.
• Continuously looking for opportunities to improve communication, efficiency, service quality, and internal processes.

What We're Looking For

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Exceptional attention to detail and follow-through.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional, customer-focused mindset with strong problem-solving skills.
• Comfortable collaborating with clients and cross-functional teams.
• Basic proficiency with Microsoft Office, Outlook, Excel, and other business applications.
• Willingness to learn logistics, warehousing, transportation, fulfillment, and supply chain operations.
• Experience in customer service, logistics, transportation, warehousing, fulfillment, order management, retail, administrative support, or account coordination.
• Experience working with CRM, ERP, WMS, SaaS, or ticketing platforms.
• Bilingual in English and Spanish is a plus.

Don't meet every qualification?

We encourage you to apply anyway. If you're motivated to learn, enjoy solving problems, and are passionate about delivering exceptional customer service, we'd love to hear from you.

What Success Looks Like

In your first few months, you'll be able to:

• Build trusted relationships with your assigned clients.
• Confidently manage daily client communications and operational requests.
• Navigate our systems and processes efficiently.
• Collaborate effectively with cross-functional teams.
• Identify opportunities to improve processes and enhance the client experience.
• Become a reliable resource for both our clients and internal teams.

What we offer:

• Phenomenal discounts on products within the beauty industry and beyond
• Medical, Dental, and Vision, along with supplemental benefits available after 60 days
• 401K available after 1 year of service with up to a 4% match
• 12 days PTO and Paid Holidays, pro-rated for your first year, based on your start date
• Salary is commensurate upon experience, $21.00 - $25.00 per hour

Equal Employment Opportunity Statement

The PCA Group of Companies is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. We recognize and value the benefits of a diverse workforce.