Logistics Client Services Associate

Acertusdelivers made Inc; Northern (KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

Company Paid Time Off (PTO)

Tuition Reimbursement

Grubhub+ membership

Casual dress code

Job summary

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations by managing orders, coordinating updates, and ensuring consistent service delivery. This role is designed for employees developing foundational knowledge of systems, processes, and client operations while beginning to take ownership of smaller account responsibilities.

The position works closely with internal teams and customers to support operational execution, maintain communication, and contribute to a

Qualifications

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Ability to multi-task.
• Ability to work independently.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.

Responsibilities

• Manage the order lifecycle from order entry through final delivery under guidance of senior team members.
• Monitor active shipments and provide timely status updates to clients and internal stakeholders.
• Support client communications through reporting, follow-ups, and routine service updates.
• Assist in resolving routine operational and shipment-related issues in a timely manner.
• Ensure compliance with SOPs, customer requirements, and service expectations.
• Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
• Accurately enter, update, and manage orders within internal systems and platforms.
• Maintain data integrity across TMS, workflow tools, and reporting platforms.
• Support shipment documentation, order tracking, and lifecycle status management activities.
• Assist with basic customer inquiries and communication regarding shipment status and service updates.
• Monitor operational queues and support timely ticket review and resolution.
• Provide administrative and operational support to Coordinators, Managers, and account teams.
• Identify discrepancies, data inconsistencies, or process issues and elevate as appropriate.
• Collaborate with internal teams to support consistent service delivery and client satisfaction.

Skills

Microsoft Office

Detail oriented

Excellent communication

Customer service

Multi-task

Independent work

Change management

Education

High school diploma or equivalent

Associate's degree in business or related field

Job description

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations by managing orders, coordinating updates, and ensuring consistent service delivery. This role is designed for employees developing foundational knowledge of systems, processes, and client operations while beginning to take ownership of smaller account responsibilities.

The position works closely with internal teams and customers to support operational execution, maintain communication, and contribute to a