Client Success Coordinator - Logistics & Tech Ops

Beyondthecontract; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with match

HRA/HSA contribution

Free daily lunches

Onsite gym

Leadership training

Job summary

NorthPoint Development LLC is seeking an Account Coordinator to support day-to-day client needs and ensure timely, effective communication with internal and external stakeholders. This role emphasizes accuracy, responsiveness, and service excellence in a fast-paced environment.

The ideal candidate will manage multiple tasks, adhere to SOPs, and proactively document issues while maintaining professionalism and strong client relationships.

Qualifications

• Excellent time management and organizational skills.
• Strong written and verbal communication abilities.
• Ability to multi-task in a fast-paced, client-facing environment.
• Willingness to learn new computer programs and systems.

Responsibilities

• Communicate with clients via phone, email, and various systems.
• Execute on Standard Operating Procedures.
• Troubleshoot issues and errors promptly.
• Document detailed exceptions and communicate them effectively.
• Maintain a high level of positive client service while staying firm on expectations.

Skills

Time management

Interpersonal communication

Written and verbal communication

Multi-tasking

Organizational skills

Technical aptitude

Job description

NorthPoint Development LLC is seeking an Account Coordinator to support day-to-day client needs and ensure timely, effective communication with internal and external stakeholders. This role emphasizes accuracy, responsiveness, and service excellence in a fast-paced environment.

The ideal candidate will manage multiple tasks, adhere to SOPs, and proactively document issues while maintaining professionalism and strong client relationships.