Client Service Coordinator I

ACERTUS; Rancho Cordova (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

Tuition Reimbursement

Grubhub+ membership

Casual dress code

Paid Time Off (PTO)

Job summary

ACERTUS is seeking a Client Service Coordinator I in Rancho Cordova, CA. This role supports day-to-day client operations, coordinates updates, and ensures service delivery across accounts while building foundational knowledge of systems and processes.

Schedule is Monday–Friday, 7:30am–4:00pm, with a $21/hr compensation and a $500 sign-on bonus. Responsibilities include managing orders, monitoring shipments, and communicating with clients and internal stakeholders.

Qualifications

• High school diploma or equivalent; associate's degree a plus.
• Some experience with order entry or administrative roles in logistics.
• Some experience with customer service is preferred.

Responsibilities

• Manage order lifecycle from entry to final delivery under senior guidance.
• Monitor shipments and provide status updates to clients and internal teams.
• Support client communications through reporting and routine service updates.
• Assist in resolving routine operational and shipment issues promptly.
• Ensure SOPs and customer requirements are followed.
• Escalate risks or delays to the appropriate team.
• Enter and update orders in internal systems accurately.
• Maintain data integrity across TMS and reporting tools.
• Support shipment documentation, tracking, and status management.
• Assist with basic customer inquiries regarding shipment status.
• Monitor queues and support timely ticket review and resolution.
• Provide administrative support to Coordinators, Managers, and accounts.
• Identify discrepancies and escalate as needed.
• Collaborate with teams to ensure consistent service delivery.
• Perform additional duties as needed.

Skills

Microsoft Office

Attention to detail

Communication skills

Customer service

Multi-tasking

Independent work

Willingness to learn

Education

High school diploma or equivalent

Associate's degree in business or related field (a plus)

Tools

Order entry systems

TMS platforms (Transportation Management Systems)

Job description

California Office
11090 White Rock Rd
Rancho Cordova, CA 95670, USA

Description

The Client Service Coordinator I supports day-to-day client operations by managing orders, coordinating updates, and ensuring consistent service delivery across assigned accounts. This role is designed for employees developing foundational knowledge of systems, processes, and client operations while beginning to take ownership of smaller account responsibilities. The position works closely with internal teams and customers to support operational execution, maintain communication, and contribute to a positive client experience.

Schedule: Monday-Friday, 7:30am-4:00pm
Compensation: $21/hr

$500 SIGN ON BONUS!!!

• Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
• Monitor active shipments and provide timely status updates to clients and internal stakeholders.
• Support client communications through reporting, follow-ups, and routine service updates.
• Assist in resolving routine operational and shipment-related issues in a timely manner.
• Ensure compliance with standard operating procedures (SOPs), customer requirements, and service expectations.
• Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
• Accurately enter, update, and manage orders within internal systems and operational platforms.
• Maintain data integrity across transportation management systems (TMS), workflow tools, and reporting platforms.
• Support shipment documentation, order tracking, and lifecycle status management activities.
• Assist with basic customer inquiries and communication regarding shipment status and service updates.
• Monitor operational queues and support timely ticket review and resolution.
• Provide administrative and operational support to Coordinators, Managers, and account teams.
• Identify discrepancies, data inconsistencies, or process issues and escalated as appropriate.
• Collaborate with internal teams to support consistent service delivery and client satisfaction.
• Additional duties, assigned to support business needs.

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Ability to multi-task.
• Ability to work independently.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions. Exposed to moderate noise levels.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Medical, Dental, and Vision

Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity

Company Paid Basic Life and Long-Term Disability

Company Paid Time Off (PTO)

401(k) with company match

Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services

Employee discount programs

Complimentary Grubhub+ membership

Casual dress code

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.