Logistics Client Services Coordinator — $500 Sign-On Bonus

Acertusdelivers made Inc; Missouri; On-site; USD 51,148,000 - 69,200,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Voluntary Life/Disability, Accident, &

Company Paid Basic Life and LT Disabil

Company Paid Time Off (PTO)

401(k) with company match

Tuition Reimbursement, Financial welln

Employee discount programs

Grubhub+ membership

Casual dress code

Job summary

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations, managing orders and coordinating updates across accounts. The role builds foundational knowledge of systems and processes while taking on smaller responsibilities to ensure consistent service delivery and a positive client experience.

The schedule is Monday–Friday, 8:30am–5:00pm with compensation at $21/hr and a $500 sign-on bonus.

Qualifications

• High school diploma or equivalent required; associate's degree in business or related field is a plus.
• Some experience with order entry or administrative role, preferably in transportation or logistics.
• Customer service experience is preferred.

Responsibilities

• Manage the order lifecycle from entry through final delivery under senior guidance.
• Monitor active shipments and provide timely status updates to clients and internal stakeholders.
• Assist with customer communications via reporting and routine service updates.
• Resolve routine operational and shipment-related issues promptly.
• Ensure compliance with SOPs and service expectations.
• Escalate service risks or delays to the team.
• Enter and manage orders in internal systems and platforms.
• Maintain data integrity across TMS and workflow tools.
• Support shipment documentation and lifecycle status management.
• Assist with basic client inquiries about shipment status.
• Monitor queues and assist in ticket reviews and resolutions.
• Provide administrative support to Coordinators, Managers, and account teams.
• Identify data discrepancies and collaborate to improve service delivery.

Skills

Attention to detail

Excellent communication

Customer service

Multi-tasking

Independent work

Data entry accuracy

Education

High school diploma or equivalent

Associate's degree in business or related field

Tools

Microsoft Office

Job description

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations, managing orders and coordinating updates across accounts. The role builds foundational knowledge of systems and processes while taking on smaller responsibilities to ensure consistent service delivery and a positive client experience.

The schedule is Monday–Friday, 8:30am–5:00pm with compensation at $21/hr and a $500 sign-on bonus.