Logistics Automation & Exceptions Specialist

B-Stock; Boston (MA); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) matching

Job summary

B-Stock is seeking a Logistics Associate in the Boston, MA area to own day-to-day logistics exception management while building automation, SOPs, and process improvements. You will resolve shipping exceptions, answer questions, and help reduce order aging to improve the client experience.

The role emphasizes a proactive, learning-driven mindset with cross-functional collaboration across Logistics, Client Operations, Sales, Technology, and Finance.

Qualifications

• 1+ year experience in logistics or related operational environment.
• Highly organized with strong attention to detail.
• Strong written and verbal communication skills.
• Strong problem-solving skills with ability to drive resolution.
• Ability to work remotely and manage multiple priorities.
• Proficient with Microsoft Excel.
• Able to collaborate in a fast-paced team environment.
• Willingness to learn and adapt.

Responsibilities

• Act as liaison between logistics partners and internal teams on shipping questions and exceptions.
• Manage day-to-day logistics exceptions; research root causes and escalate when needed.
• Identify recurring issues and drive SOP updates or automation improvements.
• Build and maintain automation using Claude, Salesforce, and 3GTMS to reduce manual work.
• Support Velocity buyers with shipping questions to reduce order aging.
• Meet SLAs for responses and resolutions.
• Maintain 3GTMS notes and updates for payments, aging, and carrier comms.
• Communicate professionally with carriers and internal teams.
• Develop and improve SOPs and cross-train for coverage.
• Participate in special projects and analyses to support strategy.

Skills

Logistics experience

Attention to detail

Strong communication

Root-cause analysis

Remote work ability

Team collaboration

Problem solving

Multi-priority management

Education

Associate or Bachelor’s degree preferred

Tools

Claude AI

Salesforce

3GTMS

Job description

B-Stock is seeking a Logistics Associate in the Boston, MA area to own day-to-day logistics exception management while building automation, SOPs, and process improvements. You will resolve shipping exceptions, answer questions, and help reduce order aging to improve the client experience.

The role emphasizes a proactive, learning-driven mindset with cross-functional collaboration across Logistics, Client Operations, Sales, Technology, and Finance.