Account Service Representative - Administrative

R2 Logistics; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid holidays, vacation, and sick time

401K with company match

Competitive compensation

Full-cycle training

Opportunity for internal career advancement

Job summary

A leading logistics provider in Columbus, Ohio, is seeking an Account Service Representative to ensure exceptional customer service and seamless communication throughout the logistics process. Ideal candidates should have a proactive approach and strong multitasking skills. This full-time position offers competitive compensation, benefits, and opportunities for internal career advancement.

Qualifications

• A proactive approach to problem-solving.
• Ability to provide outstanding customer service when faced with a challenge.
• Excellent follow-up skills.

Responsibilities

• Accurately entering customer orders.
• Communicating with contracted carriers.
• Investigating transit issues and providing solutions.
• Creating pickup and delivery appointments.

Skills

Effective communication

Problem-solving

Attention to detail

Multitasking

Positive attitude

Education

Bachelor's degree preferred

Job description

Overview

Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Service Representative at R2 Logistics is the right role for you:

Are you an outgoing problem-solver who multitasks effectively and strives for perfection?

Do you thrive in a fast-paced team-oriented setting?

Would you describe yourself as proactive, persuasive, and disciplined?

The Account Service Representative (ASR) plays a vital role in our operation’s structure. As a third party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR’s ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.

Responsibilities

• Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
• Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
• Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
• Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts

Qualifications

• Bachelor's degree preferred
• A proactive approach to problem-solving
• Effective and persuasive communication skills
• Ability to provide outstanding customer service when faced with a challenge
• Excellent follow-up skills, with a keen eye for details
• Ability to multitask and produce results in a time-sensitive setting
• Energetic and positive attitude

Benefits / Perks

• Paid holidays, vacation, and sick time
• 401K with company match
• Competitive compensation
• Full-cycle training (industry & position)
• Opportunity for internal career advancement

About R2 Logistics

Founded in 2006, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win’ competitive mentality.

As a third party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.

Equal Employment Opportunity & Work Authorization

R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran. R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service, Administrative, and Analyst
• Industries: Truck Transportation, Transportation, Logistics, Supply Chain and Storage, and Hospitality