CS Sr. Account Manager - Sales Support

Stevens Transport INC.; Texas; On-site; USD 90,000 - 120,000; Full time

Job summary

Stevens Transport INC. is seeking a Senior National Logistics Account Manager in the Fort Worth area to ensure truckload coverage for customer-awarded freight and grow dedicated opportunities.

You will act as the primary contact for a defined customer base and coordinate with multiple internal teams to balance capacity, service levels, and profitability. Key duties include tracking shipments, driving on‑time performance, identifying new freight opportunities, and resolving issues across

Qualifications

• 3+ years in business development, sales, or transportation operations.
• Proficient with Microsoft Excel functions.
• Ability to manage high volumes of inbound/outbound email and understand capacity and network dynamics.
• Highly organized and communicative with multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities.
• Experience servicing multi-million-dollar accounts.
• Familiarity with AS/400.

Responsibilities

• Act as the single point of contact for the assigned customer base and build relationships.
• Collaborate with internal departments to balance capacity and freight, working with analysts and other teams.
• Solicit additional freight opportunities that eliminate empty miles when necessary.
• Research and attempt to remedy service issues daily.
• Track and trace shipments, maintaining on-time performance of 95% or better.
• Relay excess load availability to Brokerage and Rail divisions.
• Review EDI data for accuracy before releasing verifications to the customer.
• Oversee all internal activities that impact service obligations.
• Maintain key carrier performance indicators.
• Handle customer requests, including last-minute supply chain delivery timelines.
• Manage bookings and resolve delays in pickup/delivery and billing issues.

Skills

Business development

Sales

Transportation ops

Excel

Email management

Organization

Communication

Deadline-driven

Job description

Job Summary

The Senior National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer‑awarded freight while also securing additional opportunities. The position focuses on growth and retention of dedicated opportunities, maintaining a competitive edge and preserving overall service integrity.

Key Responsibilities

• Act as the single point of contact for the assigned customer base and build relationships.
• Collaborate with internal departments to balance capacity and freight, working with analysts and other teams.
• Solicit additional freight opportunities that eliminate empty miles when necessary.
• Research and attempt to remedy service issues daily.
• Track and trace shipments, maintaining on‑time performance of 95% or better.
• Relay excess load availability to Brokerage and Rail divisions.
• Review EDI data for accuracy before releasing verifications to the customer.
• Oversee all internal activities that impact service obligations.
• Maintain key carrier performance indicators.
• Handle customer requests, including last‑minute supply chain delivery timelines.
• Manage bookings and resolve delays in pickup/delivery and billing issues.

Minimum Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions.
• Ability to manage high volumes of inbound/outbound email and understand capacity and network dynamics.
• Highly organized and communicative with multiple stop deliveries.
• Ability to perform in a deadline‑driven environment with rapidly changing priorities.

Preferred Qualifications

• Experience servicing multi‑million‑dollar accounts and supporting new and existing sales opportunities.
• Expertise in specific KPI contract details per client and awards.
• Familiarity with the AS/400 operating system.

Skills & Abilities

• Critical thinking, root cause identification, and problem solving.
• Goal setting and KPI monitoring.
• Customer service, business solicitation, negotiation, and relationship building.
• Scheduling, project management, data analysis, effective communication, and teamwork.

EEO Statement

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non‑job‑related disability, or any other protected group status.