Specialist, Account

Xpresstechfreight; Henderson (NC); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Vacation, Sick, & Personal time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

On-site work out facility

Job summary

U.S. Xpress in Henderson, NC is seeking an Account Specialist to monitor fleet status and coordinate deliveries between drivers and the on-site terminal, providing customer service and managing driver work.

The role requires a high school diploma or GED, 1–2 years in field operations, strong analytical and communication skills, and knowledge of DOT regulations; the position offers benefits and opportunities for professional development.

Qualifications

• High school diploma or GED required.
• 1-2 years of field operational experience or related management experience required.
• Transportation, Logistics, and/or Tech industry experience a plus.

Responsibilities

• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
• Analyze freight and staffing demands and plan accordingly.
• Dispatch drivers to trailers and schedule loads for customer delivery.
• Provide information on delivery schedules and issues; provide drivers with packet information concerning deliveries.
• Unassign/reassign loads and locate equipment to prevent service failure or minimize service failure impact.
• Perform data entry for account.Create, prepare, and file appropriate reports.
• Ensure the trailer number and pro # in the database match; confirm that tractor and trailer numbers match by reviewing equipment numbers against system data.
• Schedule, manage, and communicate with vendors about inbound freight and pick up/delivery times.
• Monitor in-transit deliveries for breakdown or other issues that may effect on-time delivery; keep customer constantly advised and updated.
• Answer phone calls concerning deliveries, freight, pick-ups, or other issues affecting the customers or the drivers.
• Review and update all driver’s projected time of arrival.
• Perform other duties as assigned.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

Skills

Analytical skills

Communication

Interpersonal skills

Problem solving

DOT regulations

MS Word

MS Excel

Change management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Specialist, Account

WALMART HENDERSON NC
Thursday through Monday 1800-0230
Position open to remote: No

Who We Are:

U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• On-site work out facility

What You’ll Do:

Primary Position Purpose:

The Account Specialist monitors fleet status to ensure effective communications at all times between drivers and on-site terminal. This role assists in providing customer service to account as well as managing driver work and performance.Monitors situations and provides feedback on issues that affect store delivery schedules or customer service issues. Sets up deliveries and is responsible for driver paperwork for deliveries.

Position Functions:

• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
• Analyze freight and staffing demands and plan accordingly.
• Dispatch drivers to trailers and schedule loads for customer delivery.
• Provide information on delivery schedules and issues; provide drivers with packet information concerning deliveries.
• Unassign/reassign loads and locate equipment to prevent service failure or minimize service failure impact.
• Perform data entry for account.Create, prepare, and file appropriate reports.
• Ensure the trailer number and pro # in the database match; confirm that tractor and trailer numbers match by reviewing equipment numbers against system data.
• Schedule, manage, and communicate with vendors about inbound freight and pick up/delivery times.
• Monitor in-transit deliveries for breakdown or other issues that may effect on-time delivery; keep customer constantly advised and updated.
• Answer phone calls concerning deliveries, freight, pick-ups, or other issues affecting the customers or the drivers.
• Review and update all driver’s projected time of arrival.
• Perform other duties as assigned.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

What We’re Looking For:

Education

• High school diploma or GED equivalent required

Experience

• 1-2 years of field operational experience or related management experience required
• Transportation, Logistics, and/or Tech industry experience a plus

Skills & Abilities

• Superior analytical, communication, and interpersonal skills
• Strong problem solving and innovative thinking skills
• Extreme patience dealing with explosive situations; strong follow procedures
• Comprehensive knowledge of DOT regulations impacting daily operations
• Proficiency in Microsoft Word and Excel
• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums

Work Environment / Physical Requirements – Normal office settings.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

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