Specialist, Account

U.S. Xpress, Inc.; Henderson (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Vacation, Sick, & Personal time

Paid Holidays

Tuition Reimbursement

On-site fitness facility

Paid Parental Leave

Job summary

U.S. Xpress, Inc. is seeking an Account Specialist in Henderson, NC to monitor fleet status and ensure strong communication between drivers and the on-site terminal. You will support customer service, manage driver work, and help maintain delivery schedules.

The role focuses on building client relationships, analyzing freight demand, and coordinating with drivers and vendors to keep shipments on time.

Qualifications

• High school diploma or GED required.
• 1–2 years of field operational experience or related management experience required.
• Transportation, Logistics, and/or Tech industry experience a plus.
• Demonstrated analytical, communication, and interpersonal skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Develop and maintain strong customer relationships to generate high freight order volumes.
• Analyze freight and staffing demands and plan accordingly.
• Dispatch drivers to trailers and schedule loads for customer delivery.
• Provide information on delivery schedules and issues; supply drivers with packet information.
• Monitor in-transit deliveries and keep customers updated on status.
• Perform data entry for accounts and prepare appropriate reports.
• Schedule, manage, and communicate with vendors about inbound freight and pickup/delivery times.
• Collaborate with organization at all levels to harness collective intelligence.

Skills

Analytical skills

Communication

Interpersonal skills

Problem solving

DOT regulations knowledge

Microsoft Word

Excel

Change management

Team coordination

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Who We Are

POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Tuition Reimbursement
• On-site work out facility

WALMART HENDERSON NC

Thursday through Monday 1800-0230

Position open to remote: No

Who We Are

Relentlessly Delivering Big Ideas.

U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• On-site work out facility

What You’ll Do

Primary Position Purpose:

The Account Specialist monitors fleet status to ensure effective communications at all times between drivers and on‑site terminal. This role assists in providing customer service to account as well as managing driver work and performance. Monitors situations and provides feedback on issues that affect store delivery schedules or customer service issues. Sets up deliveries and is responsible for driver paperwork for deliveries.

Position Functions

• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
• Analyze freight and staffing demands and plan accordingly.
• Dispatch drivers to trailers and schedule loads for customer delivery.
• Provide information on delivery schedules and issues; provide drivers with packet information concerning deliveries.
• Unassign/reassign loads and locate equipment to prevent service failure or minimize service failure impact.
• Perform data entry for account. Create, prepare, and file appropriate reports.
• Ensure the trailer number and pro # in the database match; confirm that tractor and trailer numbers match by reviewing equipment numbers against system data.
• Schedule, manage, and communicate with vendors about inbound freight and pick up/delivery times.
• Monitor in‑transit deliveries for breakdown or other issues that may effect on‑time delivery; keep customer constantly advised and updated.
• Answer phone calls concerning deliveries, freight, pick‑ups, or other issues affecting the customers or the drivers.
• Review and update all driver’s projected time of arrival.
• Perform other duties as assigned.
• Collaborate in‑person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in‑person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in‑person with customers and potential customers to establish rapport, open communication, and expectations.

What We’re Looking For

Education

• High school diploma or GED equivalent required

Experience

• 1‑2 years of field operational experience or related management experience required
• Transportation, Logistics, and/or Tech industry experience a plus

Skills & Abilities

• Superior analytical, communication, and interpersonal skills
• Strong problem solving and innovative thinking skills
• Extreme patience dealing with explosive situations; strong follow procedures
• Comprehensive knowledge of DOT regulations impacting daily operations
• Proficiency in Microsoft Word and Excel
• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

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