Account Specialist (CSR)

H.Essers; Pasadena (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life Insurance

Voluntary Critical Illness, Accident,

Short-Term Disability

Long-Term Disability Insurance

401(K) retirement plan

Paid holidays

Paid time off

Equal Opportunity Employer

Job summary

H.Essers is seeking an Account Specialist to join our customer service team in the United States. You will be the primary interface with customers, ensuring orders meet requirements and coordinating with warehouse operations to deliver accurate processing and invoicing.

The role emphasizes strong attention to detail, proficiency with warehouse management systems and MS Office, and the ability to work with a team across departments to meet productivity goals.

Qualifications

• Detail-oriented and customer-focused candidate.
• Experience in logistics/3PL is a plus.
• Proficient with Warehouse Management Systems and MS Office.

Responsibilities

• Serve as the primary interface with customers to process orders.
• Coordinate between customer and warehouse operations.
• Ensure accuracy in order processing and invoicing per contracts.
• Address customer inquiries and resolve issues escalated to management.
• Maintain professional customer communications via email/phone.

Skills

Detail-oriented

Customer-focused

Proficient in WMS

Microsoft Office

Education

High School Diploma or GED

Tools

Warehouse Management Systems

Microsoft Office

Job description

Are you ready to make an impact on a clerical role with a growing international logistics organization?

H.Essers is seeking skilled Account Specialists to join our customer service team and contribute to the team's success. This position offers the opportunity to build strong customer relationships, deliver solutions that make a positive impact for customers and the company, and help shape the future of our U.S. warehouse operations.

YOUR CHALLENGES

The Account Specialist is responsible for:

• Being the primary interface with our customers, ensuring procedures are followed, and customer requirements are met in the processing of their orders
• Serving as an intermediary between the customer and our warehouse operations
• Processing customer orders in accordance with company and customer requirements ensuring accuracy
• Invoicing and verifying rates per contractual warehouse agreement
• Addressing customer complaints in a timely manner and elevate to management as needed.
• Researching discrepancies in inventory as needed
• Maintaining a good relationship with customers via email and/or phone in a courteous, efficient matter
• Following established company policies and procedures
• Collaborating with office and warehouse personnel to meet productivity goals
• Performing any additional functions as assigned by management.

YOUR TALENTS

The ideal candidate is:

• Detail-oriented, proactive and customer-focused
• Proficient in Warehouse Management Systems and Microsoft Office Suite
• Capable of performing basic math functions, including addition, subtraction, multiplication, and division
• Able to read, write, and speak the English language

The ideal candidate has:

• A minimum of 2 years of customer service experience in logistics/3PL is a plus
• A flexible work schedule and must be able to come in early, stay late, and/or work weekends depending on operational needs
• Technical skills with ability to work in multiple warehouse management systems
• A high school diploma or GED.

YOUR REWARD

• Pay rate: $18.00 - $19.00 per hour depending on experience and knowledge
• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Voluntary Critical Illness, Accident, Hospital Indemnity, Short-Term Disability & Long-Term Disability Insurance
• 401(K) retirement plan
• Paid holidays
• Paid time off
• H.Essers are an Equal Opportunity Employer

7000 REASONS TO CHOOSE H.ESSERS

• Family values: forming a strong foundation of trust and commitment for both employees and clients since 1928
• Job security: in a rapidly changing world
• Ambitious team: with 7000 dedicated colleagues, we strive for excellence and have a greenhouse of ambition and opportunity
• Innovation: in our processes and services, allowing us to serve our customers ever more efficiently and sustainably
• Sustainable international growth: recognizing our social, economic and environmental responsibility as an organization to have a positive impact on society as a whole
• Diversity and inclusion: are crucial to a healthy and productive work environment and are actively embraced within H.Essers

These are just a few reasons why H.Essers is an attractive choice; we are curious to discover your reason(s).