Logistics Account Specialist: Customer Success

Buchanan Hauling and Rigging Inc; Fort Wayne (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Buchanan Hauling & Rigging Inc. in Fort Wayne, IN is seeking an Account Representative to deliver exceptional customer service, maintain accurate load details in McLeod, and communicate with clients on a daily basis.

You will handle inquiries, provide timely updates via website, EDI, phone, and email, and support ongoing office tasks. Strong communication, organization, and attention to detail are essential for success in this role.

Qualifications

• Minimum of two years in an office or administrative role.
• One year of industry experience.
• Strong communication and attention to detail required.
• Strong customer service and computer/typing skills required.

Responsibilities

• Proactively communicate with customers on a daily/weekly basis to ensure excellent customer service.
• Enter accurate and complete load details in McLeod.
• Perform timely updates to customers on their loads via the website, EDI, phone, and email.
• Other duties as assigned.

Skills

Communication

Customer service

Computer skills

Typing

Office/administrative experience

Industry experience

Job description

Buchanan Hauling & Rigging Inc. in Fort Wayne, IN is seeking an Account Representative to deliver exceptional customer service, maintain accurate load details in McLeod, and communicate with clients on a daily basis.

You will handle inquiries, provide timely updates via website, EDI, phone, and email, and support ongoing office tasks. Strong communication, organization, and attention to detail are essential for success in this role.