Customer Success Coordinator — Logistics Accounts

Roadtex; New Jersey; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Compensation package

Benefits package (Medical, Dental, Vis

Advancement potential

Energetic work environment

Job summary

Roadtex Transportation is seeking an Account Coordinator to manage daily operations for transactional clients. You will support internal and external partners to meet customer expectations, handle data entry, document collection, and ensure timely pickups and deliveries while adhering to SOPs.

You will resolve AR/AP issues, maintain client account profiles, and collaborate with Account Executives to deliver world-class service.

Qualifications

• High school diploma required; 2-year community college or vocational degree highly preferred.
• 1+ years' experience in customer service or logistics.
• Proven track record in handling multiple tasks and problem solving when handling difficult customer issues.
• Intermediate skills with Microsoft Office, Outlook, Word and Excel.
• Ability to follow standard operating procedures with little to no oversight.
• Clear, concise communication skills both written and verbal to effectively assist external and internal customers.
• Enjoy working in a fast-paced team environment and able to collaborate with others.

Responsibilities

• Directly support a book of transactional accounts and focus on executing tasks that lead to operational success for each account.
• Provide operational support for accounts by prioritizing between standard daily duties and ad hoc requests.
• Manage the entry of pickup and delivery requests for client shipments.
• Assist to resolve Accounts Receivable and Accounts Payable issues.
• Work with Account Executives to provide world-class customer service to clients.
• Proactively communicate issues to the team.
• Manage relationships within accounts.
• Gain competency and adopt Roadtex/Echo's technology to be as efficient as possible.

Skills

Customer service

Logistics

Time management

Problem solving

Communication

Team collaboration

Education

High school diploma

2-year college or vocational degree (preferred)

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Roadtex Transportation is seeking an Account Coordinator to manage daily operations for transactional clients. You will support internal and external partners to meet customer expectations, handle data entry, document collection, and ensure timely pickups and deliveries while adhering to SOPs.

You will resolve AR/AP issues, maintain client account profiles, and collaborate with Account Executives to deliver world-class service.