Logistics Account Specialist — Customer Care Pro

Buchanan Logistics, Inc.; Fort Wayne (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k)

Life insurance

Disability

Job summary

Buchanan Hauling & Rigging is seeking an Account Representative in Fort Wayne, IN, to proactively communicate with customers and maintain meticulous load details. You’ll enter data in McLeod and provide timely updates by phone, email, and the web.

Strong communication, customer service, and administrative skills are essential, with at least two years in an office role and one year in the industry. Join a team focused on reliability and career growth.

Qualifications

• Strong communication and attention to detail are vital in this role.
• Strong customer service skills required.
• Strong computer and typing skills required.
• Minimum of two years in an office or administrative role required.
• One year of industry experience required.

Responsibilities

• Proactively communicate with customers on a daily/weekly basis to ensure excellent customer service.
• Enter accurate and complete load details in McLeod.
• Perform timely updates to customers on their loads via the website, EDI, phone calls, emails, etc.
• Other duties as assigned.

Skills

Strong communication

Attention to detail

Strong customer service skills

Strong computer skills

Typing skills

Office/administrative experience

Tools

McLeod

Job description

Buchanan Hauling & Rigging is seeking an Account Representative in Fort Wayne, IN, to proactively communicate with customers and maintain meticulous load details. You’ll enter data in McLeod and provide timely updates by phone, email, and the web.

Strong communication, customer service, and administrative skills are essential, with at least two years in an office role and one year in the industry. Join a team focused on reliability and career growth.