Logistics Account Manager: Freight Solutions & Growth

U.S. Xpress, Inc.; Chattanooga (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching Contrib.

Employee Stock Purchase Plan

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Health Savings Accounts

Flexible Savings Accounts

Company Paid Holidays

Paid Time Off

Basic/Supplemental Life

Accidental Death/Dismemberment

Paid Parental Leave

Job summary

U.S. Xpress, Inc. is seeking a Customer Experience Representative to manage freight orders and maintain strong customer relationships. You will use phone, e-mail, web platforms and EDI to secure loads and update customers on delivery status.

The role requires excellent communication, attention to detail and teamwork, with opportunities to mentor peers and collaborate with internal teams in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 2 years preferred in Transportation, Administrative Support, Sales, or Service.
• Strong communication and customer service skills.

Responsibilities

• Build and maintain strong customer relationships to maximize freight orders.
• Monitor and accept loads via phone, e-mail, web platforms and EDI.
• Communicate service deviations proactively with customers and seek solutions.
• Resolve customer complaints with manager or service team.
• Solicit freight orders from assigned customer base.
• Inform customers of delivery status and update websites/EDI as needed.
• Coordinate with capacity buyers/load planning for alternatives.
• Enter pickup/delivery details into XPM systems as required.
• Enter freight orders into XPM and ensure bookings.
• Update teams on coverage changes.
• Use booking tools to analyze data and market trends.
• Partner with Freight Analyst for opportunities.
• Mentor Customer Experience Support staff.
• Monitor trailer pools daily at customer facilities.

Skills

Communication skills

Tact and diplomacy

Computer skills

Education

High school diploma

Tools

Microsoft Office

Internet

Internal applications

Job description

U.S. Xpress, Inc. is seeking a Customer Experience Representative to manage freight orders and maintain strong customer relationships. You will use phone, e-mail, web platforms and EDI to secure loads and update customers on delivery status.

The role requires excellent communication, attention to detail and teamwork, with opportunities to mentor peers and collaborate with internal teams in a fast-paced environment.