Logistics Account Lead – Customer Programs

Michael-Lewis-Company

McCook (IL)

On-site

USD 65,000 - 80,000

Full time

2 days ago

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Job summary

Michael-Lewis-Company in McCook, IL is seeking an Account Representative to lead key customer programs, ensuring products, inventory, and services flow through the supply chain with a focus on service excellence. This full-time role collaborates with airline customers, suppliers, and internal teams to drive program success and resolve complex challenges.

The ideal candidate has a bachelor’s degree and 3+ years in high-volume customer service or account coordination, with at least 1 year in

Qualifications

Bachelor's degree preferred, or equivalent professional experience.
3+ years of experience in high-volume customer service or account coordination.
1 year in account/program management or a team lead capacity.

Responsibilities

Own assigned customer programs and ensure operational excellence and program performance.
Partner with Account Executives to support initiatives, provide updates, and proactively resolve issues.
Support growth by researching product opportunities, gathering specifications, and assisting with pricing.
Build trusted relationships with customers as a knowledgeable, responsive resource for their operational needs.
Supervise and coach a team of Customer Service Representatives, providing guidance and day-to-day support.