Logistics Account Manager & Program Lead

Michael Lewis Company; McCook (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Michael Lewis Company seeks an Account Representative to be the operational leader for key customer programs, ensuring products, inventory, and services flow smoothly through the supply chain. You will partner with airline customers, suppliers, and internal teams to deliver exceptional service and drive program success.

Ideal candidates enjoy building customer relationships, leading teams, analyzing data, and making critical decisions in a fast-paced logistics environment.

Qualifications

• Bachelor's degree or equivalent professional experience in Business, Supply Chain, Logistics, or related field.
• 3+ years of experience in high-volume customer service or account coordination, with at least 1 year in account/program management or team lead capacity.
• Industry knowledge in distribution, logistics, or high-velocity supply chains is highly preferred.

Responsibilities

• Take ownership of assigned customer programs, ensuring operational excellence and strong program performance.
• Partner with Account Executives to support customer initiatives, provide updates, and resolve issues proactively.
• Support growth by researching product opportunities, gathering specifications, and assisting with pricing and bid preparation.
• Lead and coach a team of Customer Service Representatives, delivering training and development opportunities.

Skills

Strategic Communication

Technical Proficiency

Leadership & Accountability

Operational Resilience

Critical Problem Solving

Education

Bachelor's degree or equivalent professional experience

Tools

ERP software

Supply chain visibility software

Job description

Michael Lewis Company seeks an Account Representative to be the operational leader for key customer programs, ensuring products, inventory, and services flow smoothly through the supply chain. You will partner with airline customers, suppliers, and internal teams to deliver exceptional service and drive program success.

Ideal candidates enjoy building customer relationships, leading teams, analyzing data, and making critical decisions in a fast-paced logistics environment.