Customer Success & Order Coordination Specialist

Michael Lewis Company; McCook (IL); On-site; USD 38,000 - 47,000; Full time

Job summary

Michael Lewis Company is seeking a Customer Service Representative to deliver exceptional service and accurate order fulfillment. You will manage customer orders, coordinate logistics, resolve inquiries, and maintain strong relationships with customers, suppliers, and internal teams.

The role requires excellent communication, meticulous attention to detail, and ability to thrive in a fast-paced distribution environment while delivering outstanding customer experiences.

Qualifications

• Excellent communication skills and strong attention to detail.
• Experience in a fast-paced distribution environment.
• Ability to coordinate logistics and manage orders.
• Customer-focused with problem-solving mindset.

Responsibilities

• Process and manage customer orders accurately.
• Coordinate logistics and shipping requirements with warehouse teams.
• Respond to inquiries and provide timely, approved solutions.
• Maintain detailed records of interactions and transactions.
• Support account representatives to ensure service continuity.

Skills

Customer service

Communication

Attention to detail

Time management

Tools

Order management system

CRM software

Job description

Michael Lewis Company is seeking a Customer Service Representative to deliver exceptional service and accurate order fulfillment. You will manage customer orders, coordinate logistics, resolve inquiries, and maintain strong relationships with customers, suppliers, and internal teams.

The role requires excellent communication, meticulous attention to detail, and ability to thrive in a fast-paced distribution environment while delivering outstanding customer experiences.