Logistics Account Growth & Retention Manager

PNG WORLDWIDE; Town of Lancaster (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance

401(k) with company match

Profit sharing program

Paid holidays and PTO

Remote work after 1 year

Employee referral program

Job summary

PNG Worldwide is a mature Logistics Service Provider (LSP) with more than 25 years in business, offering domestic and international transportation and supply chain solutions.

The Account Development Manager — Logistics will manage and expand relationships with existing customers, identifying opportunities to increase shipment volume and introduce PNG capabilities across LTL, truckload, air and ocean freight, and more. Remote work is possible after the first year based on performance.

Qualifications

• Minimum 2 years of B2B sales, account management, customer service, or logistics experience.
• Transportation, freight brokerage, LTL, trucking, or supply chain experience strongly preferred.
• Strong relationship-building and communication skills.

Responsibilities

• Manage and develop a portfolio of existing PNG Worldwide customers.
• Build strong relationships with customer contacts and decision-makers.
• Conduct regular customer calls and account reviews.
• Understand each customer's transportation activity, service requirements, and business objectives.
• Identify opportunities to increase shipment volume and expand services within existing accounts.
• Introduce customers to additional PNG capabilities including LTL, truckload, air freight, ocean freight, customs brokerage, and managed transportation.
• Monitor customer activity and identify declining volume or potential retention risks.
• Work with operations teams to resolve service issues and improve customer experience.
• Coordinate pricing reviews, proposals, and transportation solutions.
• Support customer onboarding for new locations, divisions, or transportation services.
• Maintain account activity and growth opportunities within HubSpot CRM.
• Develop account plans for strategic customers.
• Participate in customer business reviews and performance discussions.
• Meet established customer retention and account-growth objectives.

Skills

B2B sales

Account management

Customer service

CRM HubSpot

Relationship building

Communication

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

Job description

PNG Worldwide is a mature Logistics Service Provider (LSP) with more than 25 years in business, offering domestic and international transportation and supply chain solutions.

The Account Development Manager — Logistics will manage and expand relationships with existing customers, identifying opportunities to increase shipment volume and introduce PNG capabilities across LTL, truckload, air and ocean freight, and more. Remote work is possible after the first year based on performance.