Logistics Account Manager

Logistic Dynamics, LLC; North Carolina; On-site; USD 60,000 - 90,000; Full time

Job summary

Logistic Dynamics, LLC in North Carolina is seeking a Logistics Account Manager to grow customer relationships, drive freight volume and revenue, and oversee the execution of logistics services.

You will be the primary contact for accounts, coordinating with customers, internal teams, and transportation partners to deliver reliable, responsive service. The ideal candidate is proactive, organized, solutions-focused, and comfortable balancing account growth with day-to-day operational oversight.

Qualifications

• Experience in logistics, transportation, freight brokerage, account management, or a related field preferred.
• Strong customer relationship management and communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Ability to identify opportunities for account growth and business development.

Responsibilities

• Manage and strengthen relationships with assigned customers and understand their transportation needs.
• Prioritize quote requests, provide timely pricing and identify effective transport solutions.
• Suggest additional services when appropriate and grow freight volume within existing accounts.
• Proactively engage customers to anticipate shipping needs and position LDi as a preferred provider.
• Provide timely, professional communication throughout shipping and follow-up.

Skills

Customer relationship management

Communication skills

Multi-tasking

Problem-solving

Account growth

Team coaching/leadership

Organizational skills

Cross-team collaboration

Job description

Logistic Dynamics's Freight Agent partner is seeking a Logistics Account Manager to manage and grow customer relationships, drive freight volume and revenue, and oversee the successful execution of logistics services.

This role serves as the primary point of contact for assigned accounts and works closely with customers, internal teams, and transportation partners to deliver reliable, responsive service. The ideal candidate is proactive, organized, solutions-focused, and comfortable balancing account growth with day-to-day operational oversight.

Key Responsibilities

• Manage and strengthen relationships with assigned customers by understanding their transportation needs, providing proactive support, and serving as a trusted logistics partner.
• Manage and prioritize incoming quote requests, providing timely and competitive pricing while identifying the most effective transportation solutions.
• Recommend additional services, including cargo insurance, tarping, specialized equipment, or other transportation solutions, when appropriate.
• Grow freight volume and revenue within existing accounts while identifying opportunities to expand customer relationships and pursue additional business.
• Proactively engage customers to understand upcoming projects, anticipate shipping needs, and position LDi as a preferred transportation provider.
• Provide clear, timely, and professional communication throughout the shipping process and maintain consistent follow-up to ensure customer expectations are met.
• Lead and support Logistics Coordinators and Trackers, ensuring accountability for shipment coverage, tracking, communication, and on-time performance.
• Provide coaching and guidance to team members, address performance concerns, and promote a collaborative and results-focused work environment.
• Oversee shipment execution from booking through delivery and proactively identify and resolve transportation or service issues.
• Communicate solutions and updates to customers and internal stakeholders when service disruptions or challenges arise.
• Lead customer-specific initiatives, special projects, and operational improvements as assigned.
• Coordinate priorities, resources, and timelines to ensure commitments and customer expectations are consistently met.

Qualifications

• Previous experience in logistics, transportation, freight brokerage, account management, or a related field preferred.
• Strong customer relationship management and communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to identify opportunities for account growth and business development.
• Experience leading, coaching, or supporting team members preferred.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively across operations, sales, and customer-facing teams.