Account Development Manager – Logistics

PNG WORLDWIDE; Town of Lancaster (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance

401(k) with company match

Profit sharing program

Paid holidays and PTO

Remote work after 1 year

Employee referral program

Job summary

PNG Worldwide is a mature Logistics Service Provider (LSP) with more than 25 years in business, offering domestic and international transportation and supply chain solutions.

The Account Development Manager — Logistics will manage and expand relationships with existing customers, identifying opportunities to increase shipment volume and introduce PNG capabilities across LTL, truckload, air and ocean freight, and more. Remote work is possible after the first year based on performance.

Qualifications

• Minimum 2 years of B2B sales, account management, customer service, or logistics experience.
• Transportation, freight brokerage, LTL, trucking, or supply chain experience strongly preferred.
• Strong relationship-building and communication skills.

Responsibilities

• Manage and develop a portfolio of existing PNG Worldwide customers.
• Build strong relationships with customer contacts and decision-makers.
• Conduct regular customer calls and account reviews.
• Understand each customer's transportation activity, service requirements, and business objectives.
• Identify opportunities to increase shipment volume and expand services within existing accounts.
• Introduce customers to additional PNG capabilities including LTL, truckload, air freight, ocean freight, customs brokerage, and managed transportation.
• Monitor customer activity and identify declining volume or potential retention risks.
• Work with operations teams to resolve service issues and improve customer experience.
• Coordinate pricing reviews, proposals, and transportation solutions.
• Support customer onboarding for new locations, divisions, or transportation services.
• Maintain account activity and growth opportunities within HubSpot CRM.
• Develop account plans for strategic customers.
• Participate in customer business reviews and performance discussions.
• Meet established customer retention and account-growth objectives.

Skills

B2B sales

Account management

Customer service

CRM HubSpot

Relationship building

Communication

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

Job description

PNG Worldwide is an established Logistics Service Provider (LSP) with more than 25 years in business, providing comprehensive domestic and international transportation and supply chain solutions.

Our capabilities include Less-Than-Truckload (LTL), Full Truckload (FTL), air and ocean freight forwarding, U.S. Customs brokerage, NVOCC services, warehousing, and managed transportation.

We combine advanced transportation technology with experienced logistics professionals who work closely with customers to develop reliable, efficient, and long-term transportation solutions.

We are currently seeking an Account Development Manager – Logistics to join our team in Lititz, Pennsylvania.

Position Overview

The Account Development Manager is responsible for managing, strengthening, and growing relationships with PNG Worldwide's existing customers.

This position is ideal for a relationship-focused sales professional who understands that significant growth can come from developing the customers we already serve.

The role will work closely with assigned accounts to understand their transportation activity, identify additional opportunities, resolve concerns, and introduce customers to PNG Worldwide's broader domestic and international logistics capabilities.

This is not primarily a cold-prospecting position. The focus is on customer retention, account development, relationship management, and increasing the value of existing customer partnerships.

Key Responsibilities

• Manage and develop a portfolio of existing PNG Worldwide customers
• Build strong relationships with customer contacts and decision-makers
• Conduct regular customer calls and account reviews
• Understand each customer's transportation activity, service requirements, and business objectives
• Identify opportunities to increase shipment volume and expand services within existing accounts
• Introduce customers to additional PNG capabilities including LTL, truckload, air freight, ocean freight, customs brokerage, and managed transportation
• Monitor customer activity and identify declining volume or potential retention risks
• Work with operations teams to resolve service issues and improve customer experience
• Coordinate pricing reviews, proposals, and transportation solutions
• Support customer onboarding for new locations, divisions, or transportation services
• Maintain account activity and growth opportunities within HubSpot CRM
• Develop account plans for strategic customers
• Participate in customer business reviews and performance discussions
• Meet established customer retention and account-growth objectives

Qualifications

• Minimum 2 years of B2B sales, account management, customer service, or logistics experience
• Transportation, freight brokerage, LTL, trucking, or supply chain experience strongly preferred
• Strong relationship-building and communication skills
• Ability to identify customer needs and develop additional business opportunities
• Comfortable communicating with customers by telephone, virtually, and in person
• Strong problem-solving and follow-through
• Ability to work collaboratively with operations and customer service teams
• Experience with CRM platforms such as HubSpot
• Organized, accountable, and customer-focused
• Bachelor's degree or equivalent professional experience

PNG Worldwide offers a competitive compensation and benefits package, including:

• Performance-based incentive opportunity
• 100% company-subsidized medical and dental insurance
• Employer-paid life insurance
• 401(k) with company match
• Profit sharing program
• Paid holidays and paid time off
• Remote work opportunity after one year of employment, up to eight weeks per year, subject to performance, approval, and operational needs
• Employee referral program

Why Join PNG Worldwide?

• Join an established Logistics Service Provider with more than 25 years in business
• Manage relationships with an established customer base
• Opportunity to grow existing accounts rather than relying primarily on cold prospecting
• Represent a complete portfolio of domestic and international transportation solutions
• Work closely with experienced operations and customer service teams
• Use customer data and transportation activity to identify growth opportunities
• Develop long-term customer partnerships
• Opportunity for professional growth within a financially stable logistics organization

Direct Applicants Only: PNG Worldwide is not accepting submissions from staffing agencies, recruiting firms, headhunters, or other third-party recruiters for this position. Unsolicited resumes or candidate profiles submitted by third parties will not be considered.

PNG Worldwide is an Equal Opportunity Employer and maintains a smoke-free workplace.