Logistics Account Coordinator

BM2 Freight Services, Inc.; Covington (KY); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Paid parking

Free gym membership

Updated corporate office

On-site pantry & restaurants

Health benefits after 30 days

401k after 90 days

4 weeks maternity/paternity leave

Job summary

BM2 Freight Services, Inc. is seeking a full-time Account Coordinator to support the Account Representative team in our Corporate Office in Covington, KY.

This role develops, maintains and grows accounts and is ideal for someone aiming for a sales-support career in freight logistics. The candidate will work Mon-Fri 8 AM - 5 PM with an hourly pay range of $43,000-$50,000 plus incentives, paid parking, and health benefits after 30 days.

Qualifications

• Bachelor’s degree.
• Strong problem solving and critical thinking skills.
• Excellent attention to detail.
• Exceptional customer service and interpersonal communication skills.
• Previous experience in a high call volume environment preferred.
• Ability to multi-task and troubleshoot various problems as they arise.
• Exceptional team player with a sense of urgency.

Responsibilities

• Transportation Management System: Receive customer information and accurately build loads in our transportation management system.
• Servicing Accounts: Schedule shipments for pickup and delivery. Provide excellent customer service and timely updates to customers via phone and email. Coordinate with Logistics Coordinators to obtain PODs and tracking and tracing information. Assist in quoting customers, adapting to freight market conditions, and resolving operational obstacles as they arise.
• Problem Solving: Be adaptable, knowledgeable, and resourceful in order to solve every customer issue you come across

Skills

Communication skills

Problem solving

Attention to detail

Customer service

High call volume

Education

Bachelor's degree

Job description

Account Coordinator – Corporate Office, Covington, KY

BM2 Freight Services, Inc. is searching for a full-time Account Coordinator to work at our Corporate Office in Covington, KY. The Account Coordinator will be expected to assist their Account Representative’s team in the day-to-day operations as they develop, maintain, and grow accounts. The Account Coordinator position is perfect for an aspiring customer sales representative or someone interested in assisting sales for the long term.

At BM2 Freight, our No. 1 investment is our employees. We are looking for a professional with strong intrapersonal communication and relationship-building skills who is interested in advancing their sales career with an award-winning, growing company.

Account Coordinator responsibilities

• Transportation Management System: Receive customer information and accurately build loads in our transportation management system
• Servicing Accounts: Schedule shipments for pickup and delivery. Provide excellent customer service and timely updates to customers via phone and email. Coordinate with Logistics Coordinators to obtain PODs and tracking and tracing information. Assist in quoting customers, adapting to freight market conditions, and resolving operational obstacles as they arise.
• Problem Solving: Be adaptable, knowledgeable, and resourceful in order to solve every customer issue you come across

Our ideal candidate will have

• Bachelor’s degree
• Strong problem solving and critical thinking skills
• Excellent attention to detail
• Exceptional customer service and interpersonal communication skills
• Previous experience in a high call volume environment preferred
• Ability to multi-task and troubleshoot various problems as they arise
• Exceptional team player with a sense of urgency

Why BM2 Freight?

• Hourly role - Annual Pay range $43,000-$50,000 +incentives
• Paid parking
• Mon. - Fri. 8 AM - 5 PM weekly schedule
• Free gym membership upon hire
• Updated, modern corporate office at riverfront location
• Opportunities for advancement
• On-site pantry and restaurants
• Eligible for full health benefits after 30 days of employment (medical, dental, & vision)
• Eligible for 401k contribution after 90 days employment (with company matching program)
• 4 weeks paid maternity / paternity leave