Logistics Account Coordinator

BM2 Freight Services, Inc.; Des Plaines (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Paid parking

7 AM - 4 PM weekly schedule

Opportunities for advancement

Full health benefits after 30 days

401k contribution with matching program

4 weeks paid maternity / paternity leave

Job summary

BM2 Freight Services, Inc. is looking for a full-time Account Coordinator in Des Plaines, IL, to support the Account Representative's team. You will manage customer information via a Transportation Management System and provide excellent service by scheduling shipments and resolving customer issues. The ideal candidate has a Bachelor's degree and strong problem-solving skills, with opportunities for advancement and comprehensive health benefits after 30 days of employment.

Qualifications

• Bachelor’s degree required.
• Strong problem solving and critical thinking skills.
• Previous experience in a high call volume environment preferred.

Responsibilities

• Receive customer information and build loads in the TMS.
• Schedule shipments and provide updates to customers.
• Resolve operational obstacles as they arise.

Skills

Strong problem solving skills

Exceptional customer service

Interpersonal communication

Attention to detail

Ability to multi-task

Education

Bachelor's degree

Tools

Transportation Management System (Revenova)

Job description

Account Coordinator – Chicago Office

BM2 Freight Services, Inc. is searching for a full‑time Account Coordinator to work at our Chicago Office in Des Plaines, IL. The Account Coordinator will be expected to assist their Account Representative’s team in the day‑to‑day operations as they develop, maintain, and grow accounts. The Account Coordinator position is perfect for an aspiring customer sales representative or someone interested in assisting sales for the long‑term.

At BM2 Freight, our No. 1 investment is our employees. We are looking for a professional with strong intrapersonal communication and relationship building skills who is interested in advancing their sales career with an award‑winning, growing company.

Account Coordinator responsibilities:

• Transportation Management System: Receive customer information and accurately build loads in our TMS, Revenova.
• Servicing Accounts: Schedule shipments for pickup and delivery. Provide excellent customer service and timely updates to customers via phone and email. Coordinate with Logistics Coordinators to obtain PODs and tracking and tracing information. Assist in quoting customers, adapting to freight market conditions, and resolving operational obstacles as they arise.
• Problem Solving: Be adaptable, knowledgeable, and resourceful in order to solve every customer issue you come across.

Our ideal candidate will have:

• Bachelor’s degree
• Strong problem solving and critical thinking skills
• Excellent attention to detail
• Exceptional customer service and interpersonal communication skills
• Previous experience in a high call volume environment preferred
• Ability to multi-task and troubleshoot various problems as they arise
• Exceptional team player with a sense of urgency
• 1st week of paid training may be held at BM2's Hq In Covington Ky (Flight and Lodging paid by BM2)

Why BM2 Freight?

• Competitive Salary
• Paid parking
• 7 AM - 4 PM weekly schedule
• Opportunities for advancement
• Eligible for full health benefits after 30 days of employment (medical, dental, & vision)
• Eligible for 401k contribution after 90 days employment (with company matching program)
• 4 weeks paid maternity / paternity leave

Equal Opportunity Employment

BM2 Freight Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.